Senior Product Manager, Faith & Strategy

About Pushpay

Pushpay exists to serve the Church. We build software that helps faith communities manage generosity, connect members, and focus on what matters most: ministry. As we deepen our commitment to the churches we serve, we are looking for a Senior Product Manager who brings world-class product craft and an authentic understanding of how church life actually runs, someone who sees this work as more than a job.

About the Role

Our core church portfolio is where most of our customers live, and the value they get from it is the heart of our business. As Senior Product Manager, Faith & Strategy, you will make sure that value is real.

You will be pointed at the highest-impact opportunities across the portfolio, and your focus will shift as our priorities do. One season it might be a workflow churches struggle to adopt. The next, a part of the product where satisfaction is slipping. You will ship the work that moves those outcomes, and you will leave the team better at it than you found them.

This role is for someone who is a church operations expert and a product leader at once. You can walk into an unfamiliar area, find what matters, build the case, and ship it. Success is not about controlling a roadmap. It is about earning the trust and building the clarity of argument that gets the right work shipped, and keep the real needs of churches at the center of decisions made by teams with broader mandates.

This is not a first step into product management. We’re looking for someone who has already shipped products customers use and value, and wants to do it where it matters.

Named as one of BuiltIn ‘ Best Places to Work ’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘ Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 ' Best Places to Work for Women' by Best Companies Group.

Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee

• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents

• 401K match

• Hybrid work model - 3 days in the office / 2 days remote each week: COS area only

• Remote: All other approved locations

• 12 paid Company Holidays

• 2 paid Volunteer Time Off days

• 20 days PTO to start, increases with tenure and seniority.

• Paid parental and adoption leave

• Compensation Range:

• $106k - $137k, depending on location.

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.

What You'll Do

• Ship Where the Value Is: Take ownership of high-priority problems and opportunities across the portfolio, from discovery through launch and adoption. Ramp quickly in new workflow areas, form a point of view in weeks, and get product into customers’ hands.

• Be the Voice of the Church: Apply deep knowledge of church operations to product decisions from day one. Use targeted discovery with pastors, administrators, and volunteer leaders to validate direction and surface nuance across church size, governance, weekly rhythms, and seasons.

• Read the Signals: Watch adoption, retention, NPS, and CSat across the portfolio. Spot trends before they show up as churn, turn them into clear recommendations, and help teams act on them.

• Set the Standard for PM Craft: Model strong product habits: sharp problem statements, outcome-based success measures, honest retros. Coach other PMs and share what works, so how we decide and deliver keeps getting better.

• Navigate and Influence the Portfolio: Work across product domains, Engineering, and UX to make sure church needs are understood, prioritized, and delivered, including where AI can reduce friction or surface insight. Build trust, make the business case, and know when to escalate.

• Responsible AI: Champion a “Human-in-the-Loop” approach that reduces administrative burden without replacing pastoral judgment or the personal relationships at the heart of church life. Ensure every AI feature honors the privacy and trust churches place in us.

• Market Advocacy: Help Sales, Customer Success, and Product Marketing explain Pushpay’s value in language that resonates with pastors and church administrators. Show up at key church conferences and customer events as a credible product voice.

How We'll Measure Success

In your first 12 months:

• Product Shipped & Adopted: Meaningful product delivered in each area you’re assigned, with clear, measurable results defined up front and reported honestly.

• Adoption & Retention: Growth in the share of accounts actively using delivered features, with churn as the lagging indicator of real value.

• Satisfaction: Measurable improvement in NPS and CSat where you’ve focused.

• Insight to Action: Trends you surfaced that changed a roadmap or a decision.

• Time Savings: Quantified reduction in time-on-task for church staff using delivered features.

• PM Craft: Visible improvement in shared practices and in the PMs you coach.

What You'll Bring

• Proven Product Management Leadership (Required): 5+ years owning B2B SaaS products end to end, from discovery through adoption, with outcomes you can quantify and defend. You have a track record of shipping products customers adopt, and you’ve measured and owned the results, including the misses. Complex workflows or financial data preferred.

• Church Operations Fluency (Required): Ministry from the inside, through church staff or volunteer leadership, or product work on church or ministry software. You understand how churches staff, volunteer, communicate, and steward resources. A personal connection to or deep respect for the Church is essential.

• Range and Fast Ramp: You get fluent in a new domain quickly, and you’re energized, not rattled, when priorities shift.

• Influence Without Authority: You drive outcomes across teams you don’t control, through expertise and trust, not org chart position.

• Data-Driven Judgment: You turn adoption and satisfaction data into decisions, and you know when the numbers need a conversation with a customer to explain them.

• AI Product Fluency: You know what AI can and cannot do in a ministry context, can define requirements for LLM-based features, and recognize when a human touch matters more than automation.

• Operational & Technical Fluency: Comfortable with APIs and integrations. You understand why being the source of truth for church data matters.

• Communication That Moves People: Clear point of view. Adapts on evidence. Doesn’t hedge.

Work Environment & Physical Demands:

Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

If you require a modification to your work equipment or furniture please contact the People Team - peopleteam@pushpay.com

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