Senior Analyst IT – Network Voice (Unified Communications)

Job Description

Job Title: Senior Analyst IT – Network Voice Lead (Unified Communications)

Department: IT Infrastructure & Operations (Voice & Collaboration Services)

Location: Mattel Technology & Innovation Center (MTIC), Hyderabad, India (Onsite)

Job Type: Full-Time

Experience Level: 5–8 years

Job Summary

Mattel Technology & Innovation Center (MTIC) Hyderabad is looking for a Senior Analyst IT – Network Voice Lead to lead and manage Mattel’s global Voice and Unified Communications infrastructure. This leadership role is responsible for the design, implementation, optimization, and operational excellence of enterprise voice services, ensuring high availability, reliability, and superior call quality across the organization.

The position requires 24x5 weekend on-call support (rotational) and involves mentoring team members while driving voice modernization initiatives.

Key Responsibilities

• Lead the design, deployment, and support of SIP trunking, IP Telephony, Voice Gateways, and IP IVR solutions.

• Own end-to-end Circuit provisioning, Carrier Management, and relationship management with telecom providers for voice services (SIP Trunks, PRI, etc.).

• Manage and optimize Unified Messaging platforms integrating voicemail, email, and collaboration tools.

• Oversee enterprise AV systems, Mattel TV, conference room solutions, and digital media infrastructure.

• Drive adoption, integration, and operational support for Zoom/Teams telephony, Global Conferencing, and hybrid collaboration platforms.

• Act as the technical lead for voice projects, including migrations to Microsoft Teams, SBC implementations, and voice-cloud transformations.

• Perform advanced troubleshooting of voice issues (SIP signaling, RTP, QoS, latency, jitter) and lead root-cause analysis for major incidents.

• Mentor and guide junior voice engineers/analysts, define best practices, and conduct knowledge-sharing sessions.

• Ensure proactive monitoring, capacity planning, and performance optimization of the voice ecosystem.

• Maintain comprehensive documentation, runbooks, network diagrams, and SLAs.

• Collaborate with global IT, Network, Security, and Business teams on voice strategy and digital workplace initiatives.

• Participate in 24x5 weekend on-call rotation as the primary escalation point for voice services.

Required Qualifications & Experience

• Experience: 5–8 years of progressive experience in Voice Engineering / Unified Communications, with at least 2 years in a lead or senior role.

• Education: Bachelor’s degree in Information Technology, Electronics & Communication, Computer Engineering, or equivalent.

• Technical Skills:

• Expert-level knowledge of SIP, IP IVR, IP Telephony, and Voice Gateways (Cisco, AudioCodes, Ribbon, etc.).

• Strong experience in Circuit management and Carrier negotiations/operations.

• Hands-on expertise with Unified Messaging and enterprise voice platforms.

• Solid experience supporting AV systems, Mattel TV, Zoom/Teams telephony, and Global Conferencing.

• Certifications (Preferred): Cisco CCNP Collaboration / CCIE Collaboration, Microsoft Teams Voice Engineer, Zoom Certified, or equivalent voice-related certifications.

Additional Requirements

• Deep understanding of SIP/RTP protocols, SBCs, QoS, and voice troubleshooting tools (Wireshark, RTMT, Voice Quality Monitoring).

• Proven leadership and stakeholder management skills in a global environment.

• Excellent analytical, problem-solving, and communication skills.

• Ability to work across time zones and lead during critical incidents.

• Willingness to provide 24x5 weekend on-call support on a rotational basis.

• Fluency in English (written and spoken).

Qualifications

What We’re Looking For:

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:

The Culture at Mattel

Corporate Philanthropy