Infrastructure Operations Lead

Job Description

Infrastructure Operations & Technical Leadership

• Manage and support enterprise infrastructure environments across on-premises and cloud platforms.

• Automate infrastructure provisioning, configuration, and lifecycle management using Infrastructure as Code (IaC) tools such as Terraform and Ansible.

• Manage and monitor infrastructure performance, capacity, availability, and reliability using modern observability platforms such as Prometheus, Grafana, ELK, and Loki.

• Implement and maintain security hardening, patch management, vulnerability remediation, and compliance controls across infrastructure environments.

• Troubleshoot complex infrastructure issues, perform root cause analysis (RCA), and drive timely resolution of incidents and problems.

• Support disaster recovery (DR), business continuity planning, and resilience initiatives.

• Maintain accurate technical documentation, architecture diagrams, automation workflows, operational runbooks, and standard operating procedures (SOPs).

Service Ownership & Customer Engagement

• Act as a technical lead for assigned infrastructure services and customer environments.

• Participate in customer reviews, technical discussions, governance meetings, and service improvement initiatives.

• Build strong working relationships with customers, stakeholders, and internal teams to ensure a high level of customer satisfaction.

• Understand customer business priorities and proactively identify opportunities to improve service quality, efficiency, and customer experience.

• Provide technical guidance during major incidents, escalations, and critical service situations.

Process Improvement & Operational Excellence

• Identify opportunities to improve operational efficiency, service quality, and customer experience.

• Drive standardization, simplification, and optimization initiatives across infrastructure operations.

• Lead continuous improvement efforts using Lean and operational excellence principles.

• Collaborate with global infrastructure and operations teams to establish and promote best practices.

• Drive measurable improvements in operational effectiveness, service reliability, and customer outcomes.

Automation, AI & Innovation

• Drive automation initiatives to reduce manual effort and improve service reliability.

• Explore and implement AI and GenAI-driven operational improvements and intelligent automation use cases.

• Collaborate with automation teams to modernize operational processes and workflows.

• Evaluate emerging technologies and recommend innovative solutions that improve operational efficiency, service reliability, and business outcomes.

• Measure and communicate the business value and outcomes achieved through automation and innovation initiatives.

Leadership & Collaboration

• Provide technical leadership, mentoring, and coaching to team members while fostering competency development and knowledge sharing.

• Coordinate activities across global and multi-region teams to ensure seamless service delivery.

• Influence stakeholders and drive cross-functional initiatives without direct authority.

• Lead cross-functional initiatives involving operations, automation, process improvement, and service transformation.

• Demonstrate strong social competency by building relationships, influencing stakeholders, and collaborating effectively across global teams and functions.

Foster a culture of ownership, accountability, collaboration, and continuous learning.

Qualifications

Educational qualification:

Bachelor of Engineering in Computer Science or Information Technology or Equivalent

Experience :

7–12 years of experience in Infrastructure Operations, Cloud Operations, Platform Engineering, or Managed Services environments

Mandatory/requires Skills :

Strong experience managing and supporting enterprise infrastructure environments across on-premises and cloud platforms.

• Experience working within 24x7, Follow-the-Sun, or globally distributed operational support models.

• Practical experience with one or more public cloud platforms:
• Microsoft Azure

• Amazon Web Services (AWS)

• Google Cloud Platform (GCP)

• Proven experience designing and implementing Infrastructure as Code (IaC) solutions using Terraform and Ansible.

• Strong scripting and automation skills using Python, PowerShell, Bash, or equivalent scripting languages.

• Experience with monitoring, observability, and logging platforms including Grafana, Prometheus, ELK, Loki, or similar tools.

• Experience implementing infrastructure security controls, patch management, vulnerability remediation, and compliance requirements.

• Strong troubleshooting, root cause analysis (RCA), and problem-solving capabilities within complex infrastructure environments.

• Experience supporting disaster recovery (DR), business continuity, and resilience initiatives.

• Demonstrated experience leading service improvement, automation, or transformation initiatives with measurable business outcomes.

• Demonstrated experience leading cross-functional initiatives and driving change across teams and stakeholders.

• Strong stakeholder management, customer engagement, presentation, and communication skills.

• Experience collaborating with geographically distributed and global teams.

• Experience with Service Management and ITIL-based operational processes.

• Exposure to AI/GenAI tools and their application within IT Operations and Infrastructure Management.

Preferred Skills :

Hands-on experience in RHEL/Linux administration, including:

• User and access management

• Performance tuning

• Kernel tuning

• System troubleshooting and optimization

• Practical experience with OpenStack technologies, including:
• Nova

• Neutron

• Swift

• Keystone

• Horizon

• Networking fundamentals include DNS, DHCP, routing, firewalls, VPNs, and load balancing.

• Containerization and orchestration technologies such as Docker and Kubernetes.

• Exposure to CI/CD pipelines, Git-based workflows, and DevOps practices.

• Experience working in multi-cloud or hybrid-cloud environments.

• Familiarity with AIOps, intelligent automation, and AI-driven operations platforms.

Additional Information

• Industry certifications in one or more of the following:
• Red Hat Linux

• Microsoft Azure

• AWS

• Google Cloud Platform

• Terraform

• Kubernetes

• DevOps-related technologies