AI & Agentic Automation Manager

Job Description

The Role: Frasers Group Financial Services is building a lean AI capability to develop practical, agentic automation solutions across the business.

The AI & Agentic Automation Manager is focused on identifying business problems and delivering practical AI and agentic automation solutions that improve efficiency, decision-making and customer outcomes. Working closely with business and technology teams, you will experiment, build, deploy and scale AI-enabled workflows across the organisation.

This is not a pure strategy role; success will come from delivering measurable business impact through hands-on application of AI technologies.

Key Responsibilities:

AI & Agentic Capability

• Develop AI and agentic solutions from concept through to production.
• Identify opportunities to improve business performance through AI, automation and intelligent agents.
• Design scalable solutions using models, data, automation and system integrations.
• Evaluate emerging technologies and establish best-practice delivery approaches.

Agent Design & Integration

• Design and implement AI agents and automated workflows that support decision-making and business processes.
• Integrate agents with internal and external systems, including emerging frameworks such as MCP.
• Build feedback mechanisms to continuously improve performance and adoption.

Business Process Transformation

• Working closely with business teams, this role will redesign processes and embed AI-enabled ways of working.
• Identify and transform manual or inefficient processes through AI and automation.
• Translate business requirements into practical technical solutions and support adoption.
• Measure impact and drive continuous improvement.

Team Leadership

• Lead and develop the AI and automation capability, setting priorities, standards and ways of working.
• Coach team members and support the growth of the function over time.

AI Governance & Control

• Establish appropriate governance, testing and validation standards without limiting innovation.
• Monitor AI performance, security, access controls and outcomes, ensuring effective human oversight.
• Apply responsible AI principles, auditability and ongoing maintenance.

Qualifications

Essential Experience

• Leading AI, automation or intelligent technology initiatives.
• Microsoft Copilot, Copilot Studio, Power Platform, Azure or Azure AI.
• Building and deploying AI-enabled applications.
• Strong understanding of LLMs, generative AI, agents and orchestration.
• Experience with APIs, integrations and AI-enabled workflows.
• Translating business processes into technical solutions.
• Leading technical teams and managing senior stakeholders.
• Working in Agile or product development environments.
• Experience with data platforms or data warehousing solutions.

Desirable Experience

• Snowflake, RAG, MCP or similar agent integration technologies.
• AI governance, orchestration frameworks or feedback-driven systems.
• Financial services, fintech or regulated environments.
• Reducing manual processes through automation.

Additional Information

As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references.

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare

Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.