Platform Owner, Mac

Job Description

We are currently seeking candidate for the role of IT Platform Owner- Mac(Apple Ecosystems).

Role Purpose -

The IT Platform Owner – Mac is responsible for the end-to-end lifecycle of the Mac platform within the organization, with a strong focus on scaling (ramp-up), standardization, and long-term operations.

The role ensures a secure, compliant, and cost-efficient Apple device ecosystem, aligned with enterprise IT strategy and user experience expectations.

Key Responsibilities

• Mac Platform Strategy & Ramp-Up
• Define and execute the Mac platform rollout strategy

• Establish standard builds, policies, and lifecycle models for macOS devices

• Collaborate with stakeholders (IT, Security, Procurement, Business Units) to drive adoption

• Develop roadmaps for platform maturity (e.g., automation, zero-touch deployment)

• Collaborate with Cybersecurity team to keep Mac Security Baseline in a level which meets the stakeholder expectations.

• Supply Chain & Device Lifecycle Management
• Manage end-to-end supply chain for Mac devices:

• Vendor and partner coordination (e.g., Apple resellers)

• Device sourcing, stock planning, and global availability

• Define and govern device lifecycle processes:

• Procurement, staging, deployment, refresh, retirement, data destruction and recycling

• Ensure cost transparency and optimization (TCO, stock levels)

• Software Distribution & Application Management
• Own software packaging and distribution strategy for macOS keeping as much commonalities and synergies with the Windows platform as possible

• Govern application lifecycle:

• Packaging, deployment, updates, and decommissioning

• Ensure seamless integration with enterprise tools (e.g., identity, collaboration platforms)

• Drive automation and self-service capabilities for end users

• Endpoint Management & Security
• Own and operate endpoint management tools and services

• Implement and maintain:

• Configuration profiles

• Compliance policies

• Patch management

• Ensure alignment with enterprise security standards, including:

• Device hardening

• Encryption

• Endpoint detection & response integration

• Support audit and compliance requirements (e.g., ISO, internal IT policies)

• Service Operations & Continuous Improvement
• Establish Mac platform as a standard IT service

• Define and manage:

• SLAs / KPIs (availability, deployment time, compliance rate)

• Supported models (service desk, onsite, advanced support) and their lifecycle

• Collaborate with operations teams to ensure stable and scalable service delivery

• Drive continuous improvement and automation (e.g., zero-touch, scripting, self-healing)

• Stakeholder & Vendor Management
• Act as single point of ownership for Mac platform across IT

• Manage external partners (e.g., JAMF, Apple, service providers)

• Align with:

• Security teams → compliance & policies

• Procurement → contracts & suppliers (relevant to your setup with Atea, etc.)

• Workplace / End User Services → user experience

Qualifications

Qualification-

Minimum B.Tech/BE

Experience-

Minimum 6-10 Years of experience in relevant field

Technical Expertise

• Strong experience with:

• macOS platform management in enterprise environments

• JAMF (Pro) or equivalent Apple MDM solutions

• Microsoft Intune

• Mac specific software packaging and deployment tools

• Knowledge of:

• Identity & device integration (Azure AD / Entra ID, SSO, Conditional Access)

• Endpoint security concepts for macOS

• Software packaging & deployment mechanisms

Operational & Management Skills

• Experience in platform ownership or service management

• Understanding of:

• Hardware supply chains & global device lifecycle management

• ITIL-based service operations

• Strong analytical and problem-solving skills

Soft Skills

• Ability to drive adoption and influence stakeholders globally

• Strong communication skills (business + technical)

• Experience working in cross-functional and international environments

Key Success Metrics (KPIs)

• Device compliance and security posture

• Deployment lead time (order → productive use)

• User satisfaction (end-user experience)

• Cost efficiency (device lifecycle and operations)

Nice-to-Have

• Experience with:

• Apple Business Manager (ABM)

• Automation/scripting (e.g., Bash, Python)

• Zero-touch / automated provisioning setups

• Previous involvement in Mac transformation or pilot programs

Additional Information

Why join us?

We are a global company with history dating back to 1910 - with future looking attitude that has brought us here today. Now together, we are shaping the next generation of material handling for smarter and safer world.

We believe in creating a workplace that is built on trust, flexibility, friendliness and inclusivity towards each other and culture with open communication and low hierarchy. We are a strong expert organisation where you are able to use modern tools and technologies - while embracing agile methodologies and continuous learning and development.

What we offer you?

• Insight to world class IT Service Delivery.
• Competitive Salary.
• Work-Life balance.
• Innovative and dynamic working environment.
• Support of an excellent IT Service Delivery Team.
• Possibility to work in leading crane building company with leading technology.

Want to learn more about Konecranes IT and what your future colleagues have to say? Visit our IT career pages on www.konecranes.com/careers/explore-our-roles/it-careers

Interested?

If this role sparked your interest, please submit your application at earliest on our career site. We will contact you back shortly.

Have questions? Please feel free to write on below email address.

Email: harshita.agrahari@konecranes.com

Konecranes moves what matters . We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.