Technology Engineer - Associate (1041) - Networks Specialty - Citywide (C00087)

Job Description

Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing technology. Serves as assistant technical contributor for systems or platforms.

The 1041 Technology Engineer Associate is the entry level in the Engineer series. The class is distinguished from the 1042 Technology Engineer by the complexity of the systems or networks supported. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent performs with increasing independence. Work requires incumbents to exercise some judgement in selecting appropriate established guidelines to follow. Significant deviations require prior approval. Interpretation of general administrative or operational policies is sometimes necessary.

The Technology Engineer series is distinguished from the Technology Analyst/Designer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, designs systems and services, and oversee implementation and ongoing improvement.

Supervision Exercised:

None

Essential Duties:

• Assists with establishing wired and wireless network environments and connectivity solutions by installing, configuring, testing and documenting the equipment/network systems according to the design and specifications.

• Assists with day-to-day networking tasks to ensure network reliability, availability and serviceability within minimal interruption.

• Provides technical support, responds to work orders and tickets from the users, analyzes and solves reported network and connectivity problems.

• Assists with configuring firewall security settings to access permissions groups for individuals and sets up provisions for incoming data.

• Assists with network technology and connectivity technology upgrade or expansion projects, including installation of hardware, software and connectivity services, as well as coordinating these activities without disturbing function of other systems.

• Assists with producing documentation for installation, network topology and troubleshooting of network and connectivity hardware, software, and services.

*This position may include additional duties as assigned.*

Qualifications

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Applications and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Education :

An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Substitution :

One year of experience in analyzing, installing, configuring, enhancing and/or maintaining the components of a system or platform may be substituted for the required degree.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Note : Any applicant whose application is deemed not qualified may reapply after 1 month upon successfully meeting the minimum qualifications for the given specialty area.

Additional Department Specific Requirements

Positions with the San Francisco Airport

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to provide a complete employment history for the past ten (10) years and an explanation of all gaps in employment during that period. The past ten (10) years of the candidate's employment will be verified. In addition, candidates will be required to undergo a criminal history check, including FBI fingerprints, in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance: This position with the San Francisco Airport Commission requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Positions with the Sherriff’s Department

Security clearance issued by the Sheriff’s Department is required prior to appointment of positions with Jail Health Services and must be maintained for continued employment. Failure to demonstrate/show proof of security clearance may result in dismissal and/or termination of employment.

Positions with the Port

Positions with the San Francisco Port Commission require that incumbents are able to obtain a Transportation Worker Identification Credential (TWIC) certificate as a condition of employment. Additionally, candidates must be insurable under the Port's automobile liability insurance policy. Insurability must be maintained throughout employment.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Preliminary Questionnaire:

Applicants are required to complete a Preliminary Questionnaire as part of the online application process. The purpose of the Preliminary Questionnaire is to allow candidates to self-certify their qualifications for the position.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Tech Engineer – Networks Core Exam (Weight: 100%)

Candidates self-certifying meeting the Minimum Qualifications will be invited to participate in the online Tech Engineer – Networks Core Exam. Candidates will be sent a web link via email that will allow them to take the online Tech Engineer – Networks Core Exam that is designed to measure basic analytical and technical abilities associated with the target job, which may include but not be limited to:

• Knowledge of networking and routing protocols (e.g., EIGRP)

• Knowledge of configuring and maintaining routers, switches and firewalls (e.g., CCNA)

• Knowledge of configuring secure network (e.g., VLANS)

• Knowledge of configuring secure wireless networks (e.g., 802.1x Authentication)

• Ability to design, plan, implement and troubleshoot complex network infrastructures

• Analytical thinking

• Ability to configure multifunction devices

• Ability to document developed procedures and protocols

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