Principal System/Network Services Engineer

Description

Leads the design, installation, administration, and maintenance of systems and network infrastructure across on-premises, hybrid, and cloud environments. Independently analyzes performance trends, manages server capacity, and optimizes system configurations, network services, and backups. Coordinates infrastructure changes, patching, and upgrades to address security vulnerabilities and maintain service availability. Develops engineering designs and partners with architecture, security, and service teams to improve scalability, resiliency, and operational capabilities. Acts as a senior technical liaison, resolves complex systems and network issues, and implements disaster recovery solutions. Maintains infrastructure standards and documentation, mentors team members, and drives continuous improvement. Depending on assignment, develops automation, scripts, dashboards, telemetry, and alerting to simplify operations and proactively monitor infrastructure health.

Responsibilities

Systems and Network Infrastructure Management:

• Leads the design, installation, configuration, and maintenance of servers, operating systems, cloud infrastructure, and network services.
• Develops engineering designs, configuration patterns, and technical standards to support infrastructure performance, reliability, security, and scalability.
• Independently analyzes systems and network performance, manages server capacity, and optimizes configurations and backups.
• Coordinates middleware administration and the deployment, maintenance, and operation of internal applications.
• Oversees network configurations, reviewing code and configurations in tools such as Terraform and Ansible to deploy networks, routers, and security policies.
• Coordinates hardware maintenance, auditing, installation, provisioning, and upgrades, partnering with internal experts and vendors to resolve integration challenges.

Infrastructure Operations and Maintenance:

• Monitors the performance and security of compute, storage, LAN, WAN, SD-WAN, VPN, wireless, and cloud network environments.
• Maintains the reliability and efficiency of network services, including traditional circuits, private lines, and cloud-based communication solutions.
• Implements changes to firewalls, traffic management devices, routing and switching equipment, wireless components, and supporting software.
• Coordinates infrastructure changes, maintenance, patching, and version upgrades, communicating with stakeholders to minimize disruption.
• Maintains accurate infrastructure inventory and configuration records in relevant systems of record.
• Aligns operational activities with service level agreements, service level objectives, and key performance indicators.

Security and Access Management:

• Implements security policies, compliance policies, and access controls across systems and network environments.
• Administers identity and access management privileges and monitors user activity to support secure access to IT resources.
• Supports privileged account and secrets integrity, compute and file system security, and secure storage operations.
• Coordinates monthly, quarterly, and hotfix patches to address vulnerabilities and defects.
• Identifies security and operational gaps and implements improvements with architecture, security, and service teams.

Incident Management and Technical Support:

• Investigates and resolves complex systems, network connectivity, and performance issues in collaboration with cross-functional teams and vendors.
• Supports the incident management lifecycle, including high-severity triage, escalation, service restoration, and incident reviews.
• Analyzes incident data to identify patterns and root causes and implements corrective and preventive actions.
• Reviews logs, dashboards, alerts, and ticket queues to identify production issues before they affect services.
• Provides technical guidance for escalated cases involving growth, scaling, cloud adoption, high performance, and high availability.
• Documents technical solutions and coordinates with operations teams to maintain production environments and meet service commitments.

Backup and Disaster Recovery:

• Performs and supports backup, restore, and disaster recovery processes.
• Implements disaster recovery solutions and maintains recovery plans.
• Plans and participates in disaster recovery exercises to validate preparedness and support compliance requirements.

Technical Communication and Documentation:

• Serves as a senior technical liaison among customers, internal teams, suppliers, and vendors.
• Communicates complex technical information to technical and nontechnical audiences, including management.
• Creates and maintains infrastructure documentation, configuration standards, operating procedures, change records, and incident reports.
• Reviews operational performance and incident reports, identifies documentation gaps, and recommends improvements.
• Provides technical expertise to cross-organization projects and facilitates training and knowledge sharing.

Additional Responsibilities, as Needed:

• Develops and maintains automation frameworks and scripts for systems administration, network operations, testing, and repetitive support tasks.
• Creates reusable infrastructure standards, configurations, and automation to improve consistency and reduce incidents.
• Builds and customizes dashboards, telemetry, and alerting mechanisms to monitor systems and network health.
• Collaborates with DevOps and Site Reliability Engineering teams to manage large-scale infrastructure and implement continuous integration and deployment pipelines.
• Configures and optimizes workload automation, batch schedules, job streams, and dependencies.
• Troubleshoots automation tools, agents, and third-party integrations, following secure coding practices.

Core Responsibilities:

• Coordinates moderately complex tasks and projects, manages priorities and deliverables, and provides technical oversight.
• Collaborates across teams to align solutions with business, stakeholder, and customer needs.
• Analyzes complex issues, documents problem-solving approaches, and escalates unresolved risks with recommended solutions.
• Mentors junior engineers, seeks diverse perspectives, and supports an inclusive environment.
• Pursues continuous learning and recommends improvements to processes, tools, standards, and workflows.
• Participates in candidate interviews, assessments, and hiring recommendations.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $102,300 to $209,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match

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