Product Manager, Membership Systems

Job Description

Our Enterprise Technology Division is looking for a Product Manager, Membership Systems to help with the transition of our membership system. The ideal candidate has experience owning and managing large-scale enterprise products.

You are driven, ambitious, and possess excellent problem-solving skills coupled with the ability to work well within a team to deliver smart solutions. Each member of Enterprise Technology Division is a critical contributor to the success of our products.

This position is a full-time position located at our NYC Corporate Offices.

The Product Manager, Membership Systems will work under the guidance of a VP and will be tasked with the following:

Responsibilities:

• Own the transition plan – migration, cutover, stabilization - during the transition phase
• Establish a long-term vision, set goals, and build a roadmap that positions the team for success
• Identify gaps, create user stories, establish acceptance criteria, manage tickets and help troubleshoot complex issues
• Liaise with teams across the organization and manage relationships with business partners and vendors
• Collaborate with Engineering, Design, Analytics and QA to deliver solutions that meet customer needs and priorities
• Coordinate change management with key stakeholders and maintain documentation of product features
• Identify new opportunities based on research, industry trends and best practices

Qualifications

Required:

• 5+ years of prior work experience in a similar or related role
• An entrepreneurial attitude with a strong sense of reliability and ownership
• The ability to focus on a problem at hand while considering the company’s long-term strategy
• Experience using/generating data to guide decision making
• The ability to work in a changing environment and be able to deal with ambiguity and bring clarity to teams
• Strong written and verbal communication and ability to simplify complex technical solutions for human consumption
• A passion for health, fitness, and hospitality
• BA/BS in a related field

Preferred:

• Project management and/or Scrum Master experience
• Proven track record of launching products that have real business and customer impact
• Experience working with subscription applications in the fitness industry
• Experience working with an issue tracking system and/or workflow management tools
• APIs, Analytics and SQL experience
• Experience with payment processing systems including billing and financial reconciliation

Pay Transparency; $125k - $140k

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.