Engineer III GT - Storage and Backup

Job Description

Position Summary

The Engineer III is an experienced infrastructure engineer within Global Technology who designs, implements, automates, secures, and supports enterprise storage and data protection services . The role combines deep technical ownership with engineering practices, moving beyond traditional administration toward platform reliability, cyber resilience, infrastructure as code, observability, and measurable business outcomes.

This engineer independently delivers solutions of significant size and complexity across storage, SAN, backup, recovery, and hybrid-cloud services. The role contributes to architecture and technical decisions , supports globally distributed production environments, mentors' other engineers, and translates business requirements into scalable, recoverable, secure, and cost-effective capabilities.

Essential Functions and Core Competencies

Technical Depth and Delivery

• Design, implement, test, upgrade, and support enterprise block, file, object, SAN, and backup platforms across on-premises and hybrid-cloud environments.
• Own complex engineering work from requirements and design through change implementation, validation, documentation, operational handover, and lifecycle support.
• Configure and optimize storage provisioning, replication, snapshots, performance, tiering, deduplication, compression, retention, backup policies, and recovery workflows.
• Diagnose cross-domain incidents involving arrays, fabrics, hosts, virtualization, databases, applications, backup media, network dependencies, and cloud services.
• Perform peer reviews for scripts, automation, configurations, designs, recovery runbooks, and implementation plans; provide actionable technical feedback.
• Participate in on-call support, major incident response, root-cause analysis, problem management, and corrective-action follow-through.

Architectural Scale

• Design solutions of significant size and complexity that meet availability, performance, security, compliance, capacity, RPO, and RTO requirements.
• Contribute to architecture reviews, standards, reference patterns, lifecycle roadmaps, and technology-selection decisions for storage and data protection.
• Evaluate dependencies, failure domains, replication topology, data locality, licensing, cost, operational supportability, and vendor lock-in when recommending solutions.
• Engineer high availability, disaster recovery, cyber recovery, and business-continuity capabilities, including isolated or immutable copies and repeatable recovery validation.
• Plan and execute platform upgrades, migrations, refreshes, consolidations, decommissions, and data movement with controlled risk and rollback strategies.

Automation, Platform Engineering

• Build reusable automation using PowerShell, Python, REST APIs, vendor SDKs, and orchestration tools such as Ansible or AWX.
• Manage scripts, infrastructure definitions, configuration, and documentation through Git-based source control, peer review, branching, and versioning practices.
• Integrate infrastructure automation with CI/CD workflows such as Azure DevOps or GitHub Actions, including validation, approvals, secrets handling, and auditable deployment evidence.
• Develop self-service workflows and policy-driven provisioning that reduce manual tickets, improve consistency, and enforces guardrails.
• Apply secure engineering practices including least privilege, service-account governance, credential rotation, certificate lifecycle management, vulnerability remediation, and separation of duties.
• Use AI-assisted engineering responsibly for analysis, code generation, documentation, and operational insights while validating outputs and protecting confidential data.

Reliability, Observability and Operational Excellence

• Define and monitor service health indicators for availability, latency, throughput, capacity, backup success, recovery readiness, replication, and platform risk.
• Implement actionable monitoring, alerting, dashboards, event correlation, and ticket integration using enterprise observability and ITSM platforms.
• Reduce alert noise and recurring incidents through automation, problem elimination, error budgets, runbook improvement, and preventive maintenance.
• Perform trend analysis and capacity forecasting; translate consumption, growth, performance, and support lifecycle into timely CAPEX/OPEX recommendations.
• Maintain accurate configuration, dependency, risk, operational, and recovery documentation; create training material and reusable knowledge articles.
• Measure improvements through outcomes such as provisioning lead time, automation coverage, ticket reduction, change success, restore success, capacity efficiency, and customer satisfaction.

Cyber Resilience, Governance and Recovery Assurance

• Implement layered protection using immutability, isolation, encryption, multifactor authentication, role-based access, audit logging, retention controls, and secure administrative paths.
• Partner with cybersecurity, risk, compliance, application, database, and business teams to define protection tiers, recovery priorities, and evidence requirements.
• Conduct scheduled restore tests, application-consistent recovery tests, disaster-recovery exercises, and cyber-recovery simulations; document results and drive remediation.
• Assess unprotected workloads, policy drift, privileged access, ransomware exposure, end-of-support risk, and recovery gaps; maintain prioritized remediation plans.
• Ensure changes and operations comply with organizational standards, change controls, data handling requirements, and applicable legal or regulatory obligations.

Collaboration, Influence and Business Impact

• Collaborate across engineering teams and with product, security, network, compute, cloud, database, application, facilities, and service-management stakeholders.
• Communicate technical options, operational risks, costs, dependencies, and trade-offs to technical and non-technical audiences.
• Influence technical outcomes through evidence-based recommendations, design reviews, standards, and constructive consensus-building.
• Mentor less experienced engineers, lead knowledge-sharing sessions, and improve team capability through reviews, pairing, documentation, and coaching.
• Coordinate with vendors and service providers on architecture, support cases, escalations, maintenance, licensing, roadmap discussions, and professional services.
• Apply business context to prioritize work that improves customer experience, resilience, operational effectiveness, and value for the organization.

Storage and SAN Engineering

• Engineer and support enterprise storage platforms such as Pure Storage, Dell PowerStore, Hitachi VSP/HNAS, and other approved block, file, NAS, or object technologies.
• Administer Fiber Channel fabrics and management platforms such as Brocade switches and SANnav, including zoning, masking, path resiliency, firmware upgrades, health checks, and single-path remediation.
• Perform host and application integration across VMware, Windows, Linux/UNIX, databases, containers, and other supported platforms.
• Analyze performance using IOPS, throughput, latency, queue depth, cache, port utilization, and workload patterns; remediate bottlenecks across the end-to-end I/O path.
• Execute capacity planning, thin-provisioning governance, reclamation, tiering, replication, snapshot management, migration, refresh, and decommission activities.
• Lead a meaningful engineering initiative such as automation, upgrade, migration, recovery validation, capacity optimization, or security remediation with measurable outcomes.

Backup, Recovery and Data Protection Engineering

• Engineer and support Cohesity, Commvault, Hitachi Data Protection Suite, FortKnox or equivalent cyber-vault capabilities, tape libraries, and approved cloud data-protection services.

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