Infrastructure Support Engineer

Job Description

ROLE OVERVIEW:

We are seeking an Infrastructure Support Engineer to play a key role in managing and transforming enterprise infrastructure across a large-scale European environment. You will be responsible for ensuring the reliability, security, and performance of critical platforms supporting laboratory operations, business services, and scientific applications.

This position offers the opportunity to lead infrastructure modernization initiatives, cloud adoption projects, and operational excellence programs while collaborating with international teams across Europe and globally.

Key Responsibilities:

• Maintain and support IT environments including servers, storage systems, virtualization platforms (VMware/Hyper-V), backups and connectivity
• Troubleshoot and resolve infrastructure-related incidents and act as the escalation point for complex issues
• Manage enterprise storage SAN/NAS platforms and disaster recovery activities
• Drive improvements in monitoring, alerting, observability, and proactive infrastructure management to enhance service reliability
• Participate in infrastructure migrations, datacenter projects, cloud adoption and business integrations
• Support security hardening, compliance initiatives and vulnerability remediation
• Maintain and optimize infrastructure platforms supporting enterprise integrations and data workflows, including Apache NiFi and related technologies
• Partner with internal engineering teams, architects, project stakeholders, and technology vendors to deliver infrastructure solutions
• Maintain accurate technical documentation and operational procedures

Required Skills & Experience:

• Windows Server OR Linux Server administration
• 5+ years of experience in infrastructure engineering or enterprise infrastructure support
• Experience with automation and scripting using PowerShell, Bash, Python, or similar technologies
• Experience with VMware and Hyper-V
• Hands-on experience with Active Directory (AD)
• Knowledge of backup solutions, particularly Veeam (optional)
• Familiarity with storage systems such as NetApp / Dell
• Experience with Apache NiFi or similar data flow tools
• Experience implementing and operating enterprise monitoring and observability platforms such as CheckMK, Site24x7, or similar solutions
• Good documentation and communication skills

Scope:

Maintenance and support of relevant environments, servers, storage, backups (Veeam), access, and connectivity

Incident troubleshooting and resolution where the root cause or contributing factors are infrastructure-related,

Support for operational continuity and technical stability of business-critical services,

Support for monitoring, alerting, and observability improvements,

Support for integration-related and data-flow-related infrastructure dependencies, including NiFi-related technical needs,

Coordination with internal and external IT stakeholders on infrastructure topics.

Qualifications

5+ years of experience in infrastructure support engineering or enterprise infrastructure support

Additional Information

EVOLUTION: In a fast-growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).