Staff Software Engineer

At Second Nature, our people are our greatest differentiator. To build an industry-changing business, we don’t just need talent; we need an environment where high standards, continuous improvement, and customer obsession are the default.

Excellence is not a destination — it is how we show up every day. In twenty years time, we want every single employee to look back to their time at Second Nature and say: This is where I did my very best work. Where I grew the most. Where I pushed myself beyond what was comfortable. ✨

About Us

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It's still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control and more. That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone. And now you can join us. Apply today to join 300+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win, creating the ultimate Triple Win!

About the Role

Second Nature is looking for a highly experienced Staff Software Engineer to help lead the technical development of our GRI Internet product.

You'll be a technical leader within the pod, partnering closely with product managers, designers, and engineers to translate business opportunities into scalable, maintainable software solutions.

You'll take ownership of critical backend architecture and systems, establish engineering standards, and help the team deliver reliable software with speed and confidence.

While the role is primarily backend-focused, you'll collaborate across the stack when needed and help ensure the entire product experience is cohesive, performant, and reliable.

We're looking for someone who combines strong technical judgment with a bias toward action: someone who can navigate ambiguity, simplify complex systems, and take ownership from initial design through production operations.

About the GRI Internet Pod

The Group Rate Internet (GRI) product is transforming how single-family rental property managers and their residents access high-speed internet.

Internet is an essential service that nearly every resident needs, yet getting connected can still involve confusing provider options, coverage uncertainty, installation delays, complicated billing, and frustrating customer support experiences.

We're changing that.

Through partnerships with multiple major internet service providers (ISPs), Second Nature offers property managers a fully managed internet program that delivers competitive group rates, simplifies resident enrollment, and creates new ancillary revenue opportunities.

Our platform coordinates the internet lifecycle: identifying service availability across property portfolios, connecting residents with the right ISP, managing enrollment and billing workflows, supporting residents throughout their tenancy, and simplifying the transition when they move out.

As a Staff Software Engineer on the GRI Internet pod, you'll help build and evolve the backend systems that make this experience possible. You'll work on complex integrations, business-critical workflows, and scalable services that connect property managers, residents, ISPs, and Second Nature's internal platform.

This is a primarily backend engineering role for someone who enjoys solving complex distributed systems problems, designing reliable integrations, and building software that supports real-world business operations at scale.

Key Responsibilities

Backend Architecture & Technical Leadership

• Lead the architecture, design, and implementation of scalable backend services and APIs that power the GRI Internet product.

• Establish and evolve architectural patterns that support extensibility, maintainability, and reliability as the product and its integrations grow.

• Design robust distributed systems and asynchronous workflows to coordinate complex business processes across internal services and external providers.

• Drive technical decisions around service boundaries, data modeling, API contracts, event-driven architecture, and system integration.

• Identify architectural bottlenecks and proactively improve system performance, resilience, and scalability.

ISP Integrations & Business-Critical Workflows

• Design and build reliable integrations with multiple internet service providers, accounting platforms, and other external systems.

• Develop resilient integration patterns that handle inconsistent third-party APIs, failures, retries, idempotency, rate limits, and data synchronization.

• Build backend workflows that support the full resident internet lifecycle, including:
• Property coverage validation: Determine ISP availability and service options across large portfolios of single-family rental properties.

• Resident enrollment: Support seamless enrollment and provisioning workflows triggered by lease and addendum events.

• Internet setup: Coordinate resident onboarding and service activation with external ISPs.

• Billing and payments: Support accurate, reliable billing workflows and synchronization with rent and property management systems.

• Resident support: Enable internal teams and ISP partners to access accurate service, enrollment, and account information.

• Resident offboarding: Automate service transitions, move-out workflows, and account lifecycle changes.

• Ensure integrations are observable, fault-tolerant, and maintainable as the number of providers, properties, and residents increases.

Engineering Excellence & Production Ownership

• Write, test, and maintain clean, high-quality code with a strong emphasis on automated testing and long-term maintainability.

• Own the reliability and performance of services in production, using monitoring, logging, tracing, and alerting to identify and resolve issues proactively.

• Improve CI/CD pipelines and deployment practices to enable continuous delivery and confident releases.

• Drive a culture of operational excellence, ensuring production issues are understood, addressed, and prevented from recurring.

• Identify opportunities to simplify existing systems, reduce technical debt, and improve developer productivity.

Cross-Functional Collaboration & Mentorship

• Partner with product managers and designers to shape technical solutions early in the product development process.

• Proactively raise risks, tradeoffs, and concerns early, and drive technical discussions to a decision rather than waiting to be asked.

• Translate ambiguous business requirements into clear technical designs, implementation plans, and incremental delivery strategies.

• Mentor engineers through technical guidance, thoughtful code reviews, and architectural collaboration.

• Communicate complex technical concepts and tradeoffs clearly to both technical and non-technical stakeholders.

• Stay current with emerging technologies, particularly AI-assisted development and agentic engineering workflows, and identify practical opportunities to improve how we build software.

Key Outcomes

Success in this role means:

• Reliable integrations: ISP and third-party integrations are resilient, observable, and capable of handling real-world failures without compromising the resident or property manager experience.

• End-to-end lifecycle automation: Property coverage, resident enrollment, internet setup, billing, support, and offboarding workflows operate reliably with minimal manual intervention.

…