MES Support Engineer L2 (m/w/d)

Job Description

• Provide Level 2 support for MES-related incidents and service requests.
• Support end-users working in manufacturing and laboratory environments.
• Execute MES configuration changes following approved procedures.
• Troubleshoot application issues impacting production activities.
• Support batch execution, electronic records, and manufacturing workflows.
• Participate in testing activities for system updates and enhancements.
• Ensure compliance with GMP, GxP, and Data Integrity requirements.
• Follow change management, incident management, and deviation processes.
• Contribute to documentation, SOPs, and knowledge articles.
• Collaborate with Manufacturing, Quality, Validation, and IT teams to ensure system reliability.

Qualifications

• 3 to 5 years of experience in MES, Manufacturing IT, or Application Support.
• Experience in Pharmaceutical, Biotechnology, Life Sciences, or Laboratory environments.
• Good understanding of manufacturing and laboratory processes.
• Ability to perform MES configuration and support activities.
• Understanding of GMP/GxP environments.
• Experience with incident, problem, and change management.
• Basic SQL and troubleshooting skills.
• Strong communication and stakeholder management skills.

Nice to Have:

• Experience with Werum PAS-X, Siemens Opcenter, Emerson Syncade, or equivalent MES platforms.
• Knowledge of ALCOA+ and Data Integrity principles.
• Exposure to Computer System Validation (CSV).
• Experience supporting regulated production environments.

Additional Information

All our positions are open to both women and men and are, of course, open to people with disabilities.