Application Support Engineer (Support Level 1)

Job Description

We are looking for an Application Support Engineer to join our Technical Support team and help clients and internal teams troubleshoot complex technical issues, identify root causes, and continuously improve our systems and workflows.

What you will do:

• Provide technical support to B2B clients using dxFeed market-data products,
• Troubleshoot and resolve issues in high-load financial systems (market data delivery),
• Communicate with clients, providing technical guidance, recommendations, and integration support,
• Maintain accurate records of customer interactions, incidents, and resolutions,
• Identify root causes of technical problems and propose long-term solutions,
• Participate in system architecture discussions, documentation, procedures, and system-level test plans,
• Assist with the rollout of new products and services,
• Monitor system health, performance, and software behavior,
• Collaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams,
• Communicate with external market-data providers and exchanges, brokers, trading firms, etc.
• Provide training and knowledge sharing for users and teammates,
• Stay current with technologies and trends in FinTech and market data,
• Follow security, quality, and compliance standards.

Team structure:

The dxFeed Technical Support team is organized into three levels , based on task complexity, technical expertise, and responsibility.

This role involves active collaboration across teams and offers real opportunities to grow technically and professionally.

What you gain by joining dxFeed:

• Hands-on work with low-level financial data and market infrastructure ,
• Broad and practical expertise in the financial domain,
• Experience with proprietary products and in-house infrastructure ,
• Collaboration with a highly skilled, engineering-driven team,
• The ability to influence product development, architecture, and internal processes ,
• Challenging problems where understanding and analysis matter more than scripted responses.

Qualifications

What we expect from candidates:

• ​​General interest in finances (trading, investments, etc),
• Work experience with clients around the globe,
• High level of communication and soft skills,
• Diligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.),
• Can identify the problem and do not put up with it,
• Ability to work in an environment with frequently changing context (stress resistance),
• Console skills (ability to find/check the configuration of a component, knowledge, of Linux / Unix basics: bash, configuration in etc/, logs in log/, etc.),
• Basic knowledge/understanding of Java, Python and, or C/C++,
• Basic knowledge of networking and infrastructure (for instance: IP, TCP) and some basic knowledge of Computer Science,
• Clouds, SaaS, IaaS, scalable solutions.

As a Plus:

• A good understanding of the development process starting from the client's request and finishing with rolling out into production, knowledge of the roles of various systems in it,
• Experience with production platforms and systems,
• Continuous working experience in large companies,
• Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world,

Additional Information

Care for the employees is one of dxFeed' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Flexibility benefits:

• Possibility of hybrid/remote work mode in Georgia,
• Flexible working hours.

Health and recreation benefits:

• 24 working days of paid vacation,
• Fully paid additional wellness days (3 days per year),
• FitPass (sport and related activities) access,
• Medical insurance - VIP package.

Facility benefits:

• Modern office with new equipment,
• PlayStation and table football in the office,
• Meals in the office,
• Free drinks and snacks.

Community benefits:

• Teambuilding activities,
• Corporate parties,
• Football club,
• Billiard club,
• Speakers' club,
• Free admission to corporate external events,
• Possibility of joining conferences and professional fairs,
• Personal branding development support.

Professional training benefits :

• Georgian language courses for foreign employees,
• Unlimited access to self-learning platforms,
• Certification opportunities,
• Mentorship Program.

Social benefits:

• Parental bonus,
• Referral bonus,
• Blood donation paid leave,
• Gifts for employees,
• Gifts for children.