Advisors & Consulting Services, Client Deployment - Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Advisors & Consulting Services, Client Deployment - Technical Program Manager

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

All About the Role

As a Managing Consultant, Client Deployment, you will lead complex technology-enabled client engagements from early-stage solutioning and presales through implementation and benefits realization.

You will work closely with clients, sales teams, technical specialists, and delivery partners to understand client needs, shape practical solutions, define implementation approaches, and manage delivery. The role requires strong technical project management capabilities, commercial awareness, and the ability to translate business and technical requirements into clear delivery scope and plans.

You will be responsible for:

• Leading complex technology and digital transformation programs from initiation and solution definition through implementation and benefits realization
• Partnering with sales and account teams on presales activities, including client discovery, solution shaping, proposal development, and presentations
• Translating client requirements into project scope, delivery plans, resource requirements, effort estimates, and implementation roadmaps
• Coordinating technical discovery, feasibility assessments, proofs of concept, solution demonstrations, and implementation planning
• Managing multiple interdependent workstreams across clients, Mastercard teams, technology vendors, and delivery partners
• Establishing effective project governance covering milestones, budgets, resources, dependencies, risks, issues, quality, and change control
• Facilitating collaboration between business stakeholders and technical teams to ensure requirements are understood and delivered effectively
• Leveraging subject-matter experts to identify appropriate Mastercard capabilities and implementation approaches
• Contributing to proposals, presentations, statements of work, effort estimates, and responses to client requests
• Identifying delivery risks early and developing appropriate mitigation and contingency plans
• Tracking project outcomes and ensuring agreed benefits are defined, measured, and realized
• Identifying follow-on opportunities and partnering with sales and account teams to develop additional client engagements

All About You

• Demonstrated experience delivering large-scale technology or digital transformation programs, preferably within financial services, payments, fintech, or other regulated industries
• Strong technical project/program management experience across the full delivery lifecycle, from requirements and planning through implementation and benefits realization
• Experience supporting presales activities, including client discovery, solution shaping, proposals, scope definition, effort estimation, and client presentations
• Ability to analyze business and technical requirements and work with subject-matter experts to develop practical solutions and implementation approaches
• Proven experience leading PMOs or complex delivery governance, including risk and issue management, resource planning, budgets, timelines, quality, dependencies, and change control
• Strong client relationship and stakeholder management skills, with the ability to engage business leaders, technical teams, and senior executives
• Commercial mindset with the ability to articulate client opportunities, quantify value, define scope, estimate effort, and identify new business opportunities
• Ability to explain technical concepts to business audiences and communicate business requirements effectively to technology teams
• Experience coordinating development, integration, QA, security, operations, and sales teams to support successful implementation
• Strong interpersonal, influencing, problem-solving, writing, presentation, and facilitation skills
• Demonstrated ability to lead multiple workstreams and multidisciplinary teams in a matrixed environment
• Initiative and adaptability, with the ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Experience developing functional specifications, business requirements, or user stories is advantageous

All About Your Education & Skills

• Bachelor’s degree or equivalent qualification required; advanced degree or MBA preferred
• 7+ years of experience in technical project/program management, technology consulting, presales, or a related role, with a track record of successful delivery
• Professional accreditation such as Project Management Professional (PMP), PRINCE2, Agile/Scrum, or comparable qualification is desirable
• Demonstrated experience with Agile/Scrum and waterfall project management methodologies
• Experience managing technology implementations across channels, APIs, middleware, back-end platforms, and front-end applications
• Strong working knowledge of software development lifecycles, systems integration, APIs, microservices, testing, release management, and IT service management
• Solid understanding of payment processing, card management systems, payment gateways, and/or digital payment solutions is highly desirable
• Familiarity with payment standards and requirements such as EMV, PCI DSS, ISO 8583, AS2805, and ISO 20022 is advantageous
• Understanding of security, compliance, and regulatory considerations relating to technology and payments delivery
• Ability to work effectively with solution architects and engineering teams, with sufficient technical depth to facilitate solution discussions and assess delivery dependencies
• Familiarity with DevOps practices, cloud platforms such as AWS, Azure, or GCP, and modern technology stacks is advantageous
• Excellent stakeholder management, communication, and problem-solving skills
• Comfortable with high levels of client interaction and focused on developing trusted client relationships
• Proficiency with Word, Excel, PowerPoint, and project management tools such as MS Project, Jira, Rally, or Trello
• Willingness to travel as required

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.