Senior Servicenow Engineer

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The ServiceNow Platform team owns implementations and integrations for our global instance of ServiceNow. As a Senior Engineer, you will be responsible for the architecture, design, and extensibility of our ServiceNow platform that empower LinkedIn’s enterprise operations across IT Operations, HR, Finance, and Workplace systems . You will directly impact the day-to-day experience of LinkedIn’s 17,500+ Employees and Contingent Workforce.

Responsibilities

• Define engineering craftsmanship: Maintain accountability for the integrity of code design, implementation, quality, data, and ongoing maintenance and operations. Be hands-on, self-driven, and continuously learn new approaches, languages, and frameworks. Create technical specifications, and write high-quality, supportable, scalable code ensuring all quality KPIs are met or exceeded. Demonstrate collaborative skills to work effectively with diverse teams.

• Lead the design, development, and optimization of complex ServiceNow solutions leveraging modern platform capabilities, best practices, and extensibility frameworks.

• Architect and govern CMDB and Asset Management solutions, ensuring data quality, normalization, reconciliation, lifecycle integrity, and operational reliability.

• Act as a technical authority across SAM (HAM/SAM Pro), ITOM (Discovery, Service Mapping, Event Management, Health), SPM, and enterprise analytics and reporting.

• Design scalable CMDB models that support ITOM visibility, asset lifecycles, compliance, reporting, and integration with downstream systems.

• Build and optimize Platform Analytics, Performance Analytics, and executive-level dashboards, driving data-informed decision-making.

• Define technical patterns, guardrails, and reference architectures aligned with platform strategy and long-term sustainment.

• Partner with Product Management, Business Stakeholders, Information Security, and Operations to translate strategic goals into robust technical solutions.

• Mentor engineers and provide architectural guidance through design reviews, code reviews, and technical coaching.

• Lead complex troubleshooting efforts, including CMDB health issues, discovery failures, integration bottlenecks, and performance degradation.

• Produce high-quality, audit-ready technical documentation, including solution designs, data models, and architectural diagrams.

Qualifications

Basic Qualifications

• BA/BS degree in Computer Science or related technical discipline, or related practical experience.

• 10+ years of experience in software design, development, and algorithm-related solutions.

• Experience with core computer science fundamentals including data structures, algorithms, and design patterns.

• 2+ years of hands-on experience with ServiceNow HR/TSM modules, including creating service catalogs, record producers, portals, workflows, and orchestrations. (Quantified to meet measurability guidance.)

• 3+ years of hands-on experience with CMDB architecture, discovery, normalization, reconciliation rules, and CI lifecycle management. (Quantified to meet measurability guidance.)

• Experience with asset lifecycles, license compliance, software normalization, and hardware asset governance.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).

• BS and 8+ years of relevant work experience, MS and 7+ years of relevant work experience, or PhD and 4+ years of relevant work experience.

• Knowledge of computer science, with strong competencies in data structures, algorithms, and software design.

• Understanding of platform governance, upgrade strategies, and technical debt management.

Suggested Skills

• ServiceNow ITOM, SAM Pro, and SPM

• CMDB data modeling and governance

• Integration design and event-driven architectures

• Performance Analytics and executive dashboards

• Platform guardrails, patterns, and reference architectures

Additional Information

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice and Compliance Posters for Job Candidates

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.