Customer Quality Engineer 客户质量工程师

Job Description

Respect the internal & external laws and regulations.

遵守内外部法律法规及公司相关规定。

• Implementation of company and/or corporative quality policy and strategy.

贯彻执行集团和/或公司的质量方针战略。

• Maintain IATF quality system, introduction and implement quality tools and methods, provide necessary support and guidance, and improve the quality awareness of all employees.

维护IATF 质量体系，推行质量工具和方法，提供支持与指导，并提升全员质量意识。

• Ensure the responsible process fulfill the requirements of IATF16949 and corporate directive. Monitor the status, quality, performance of the process and CIP.

确保负责的过程满足IATF16949, 流程文件的相关要求对本过程的状态，对质量及绩效进行监控和持续改进。

• Support the core processes/projects by measurement, testing, analysis and audit, ensure the efficiency and effectiveness, as well as continuous improvement of core processes/projects.

通过测量，测试，分析及审核对核心过程/项目提供支持和输入，确保核心过程/项目的有效运行和持续改进。

• Actively collaborate and cooperate with other departments, keep objective during conflicts, pursue the consent and facilitate the solution.

积极与各部门协作及合作，客观对待冲突并寻求一致意见和解决方案。

• Customer oriented, continuous improve the satisfaction of internal and/or external customer through technical support and services.

以客户为导向，通过技术支持和服务不断提升内外部客户的满意度。

-Lead customer quality complaint handling.

1.1 First contact with customer to get compaint information and share internally

1.2 Create QC @ system for customer complaints according to procedure

1.3 Support internal problem solving(8D etc.) and report problem sloving process to customer and follow till close.

-牵头客户抱怨的处理：客户抱怨的窗口，响应和处理客户抱怨并将抱怨信息分享给内部相关人员；依据流程，在系统创建客户抱怨的QC；支持内部的问题解决（如8D），向客户汇报问题解决的进展直至关闭。

-Product & diagnose training for OEM and OES.

-对主机厂和服务站进行产品和诊断的培训。

-Trouble shooting at OEM and OES, till complaint close.

-对主机厂和服务站进行故障排查，直至抱怨关闭。

-Responsible for monitoring the storage, transportation, assembly process at customer site and monitoring KPI in customer portals.

-负责监控客户处产品的存储，转运，装配过程并监控组织在客户处KPI 表现。

-Summary of analysis and customer quality reporting, create and submit analysis report to customers.

-汇总并分析客户质量问题，包括创建和向客户提交分析报告。

-Negotiate with customers for punishment till close.

-与客户交涉抱怨罚款事宜，直至关闭。

-According to requirement, prepare complaint data, claim data and parts analysis result and submit to customers and CCN colleagues for claim arbitration or lump sum negotiation, and negotiate with customers.

-根据要求，向客户和销售同事提交索赔申诉或买断交涉的资料，包括客户抱怨数据、索赔数据、旧件分析结果等，并与客户交涉。

-Prepare lump-sum contracts and evidence to CCN colleagues for lump-sum negotiation, and negotiate with customers.

-准备买断合同和证明资料并提交给CCN 同事，用于买断的沟通，并与客户交涉。

-Track and monitor products performance, including effectiveness of improved measures and field monitoring for new projects.

-跟踪并监控产品的质量表现，包括改进措施的有效性及新项目的市场观察。

-Update trouble shooting documents, training documents and data base for real case.

-更新培训资料以及真实案例数据库。

-Responsible daily check for customer portals, including notification and complaint check(0km&field), and apply arbitration if necessary, till close.

-处理日常客户门户网站的通知和客户抱怨的审单（零公里和售后），以及必要时向客户申诉直至申诉关闭。

-Create and close orders @ system related repair for customers.

-客户维修相关订单的创建及关闭。

-Lead or support contracts(quality agreement, service agreement, warranty agreement etc.) review and negotiate with customers till close.

-牵头并支持客户协议（质量协议、服务协议、质保协议等）的评审，以及与客户交涉直至关闭。

-Provide PPAP documents to customers via portals and emails.

-通过客户平台/邮件，向客户提交PPAP 资料。

-Transfer quality requirement to internal depts till close.

-将客户的质量要求传递至内部相关部门直至关闭。

-Take care of the change of steering system in customer side.

-关注客户方面针对转向系统的变更情况。

-Other relevant tasks assigned by superiors for achieving company’s objectives.

-上级交办的为实现公司目标的其他工作。

Qualifications

• Education 学历

-Bachelor degree or above, mechanical related major.

-本科及以上学历，机械相关专业。

• Skills 技能

• Reading and understanding of technical drawings and specifications.

可识别技术图纸和规范；

• Knowledge in vehicle technology and quality assurance, knowledge in lenksystem is a plus.

具有车辆工程和质量保证方面的知识，具备转向系统相关专业知识优先；

• Good communication skills for customer service.

良好的客户服务沟通能力；

• Good English skill is a plus.

良好的英语优先。

• Experience 工作经验

• Minimum 3 years work experience as customer quality in vehicle industry, steering

system or chassis system field is preferred.

• 三年以上汽车行业客户质量工作经验，转向系统或底盘系统领域优先。

Additional Information

Other

• Able to have frequent business travel and work overtime

适应频繁的出差和加班；

• Positive attitude, proactive and initiative;

积极的态度，前瞻性和进取心；

• Well organized, logic thinking, attention to details;

思维清晰，有逻辑，细心；

• High reliability and confidentiality consciousness;

高度的责任心和保密意识；

• Strong professional ethics;

良好的职业道德

• Strong sense of responsibility and confidentiality;

高度的责任心和保密意识；

• Strong capability of patience and precision;

耐心细致，注重细节；

• Self-motivated and able to work under pressure.

能够自我激励并承受工作压力。

• Hold positive attitude whenever facing different opinions or other problems and take necessary actions to facilitate solutions

出现意见不合或其他问题时能够以积极的态度应对，并采取行动积极配合以促进问题的解决。