Sr. Product Researcher, Amazon Business Japan

Amazon Business is a marketplace that meets the procurement needs of businesses of every size, from small businesses to large multinational organizations, as well as institutional buyers such as universities, schools and public offices. Customers get business-tailored features (e.g., Pay by Invoice, spend reporting and analytics), business-exclusive pricing, quantity discounts, and the Prime Business membership, alongside the selection, convenience and value they expect from Amazon.

Serving businesses across industries take more than global features and services; it takes solutions designed for the Japanese marketplace. In Japan, we are seeking a Senior Product Researcher to be the voice of our business customers and turn deep customer understanding into clear product decisions.

You will join the Amazon Business Japan organization, partnering daily with local product and program managers, designers, engineers, sales and marketing stakeholders, and with the global Amazon Business research community on methods, standards and shared tooling. You start with the decision, not the method: you clarify what action the team needs to take, then choose the right approach — qualitative, quantitative, or both — balancing speed and rigor. You are equally comfortable running an in-depth interview, designing a survey, analyzing behavioral data, and standing in front of senior leaders to explain what it all means.

You will evaluate the end-to-end experience through the eyes of Japanese business buyers, including approvers, procurement and administrative users, and assess how well it fits local expectations, down to the UI copy. Beyond fixing what is broken, you will proactively surface strategic opportunities and customer-experience gaps. If you want your research to help shape what we build for Japan, we would love to talk to you.

At Amazon, you will work with modern AI and generative AI tools that are increasingly part of how teams operate. You will have opportunities to build your AI skills at your own pace, with continuous learning encouraged across the organization.

Key job responsibilities

• Plan and run qualitative and quantitative studies — interviews, usability tests, surveys, ethnographic and diary studies, field research, concept testing and rapid feedback — end to end, from study design and recruiting through moderation, analysis and reporting.
• Lead multi-study research programs on ambiguous problem areas, and partner with product, design, and business stakeholders to set a research strategy and roadmap across the product lifecycle (discovery to post-launch).
• Triangulate research, customer feedback, and behavioral and business data into actionable insights that reveal systemic patterns and root causes, and use data-driven narratives to influence team priorities and product roadmaps.
• Review the end-to-end UX, including UI strings and copy, from the perspective of Japanese business customers and flag where the experience does not fit local expectations.
• Turn research findings into strategic recommendations for senior leaders, and provide customer evidence for product and business strategy documents such as PR/FAQs and annual plans.
• Represent Japanese business customers across the organization, and use customer feedback to give senior product and technology leaders the insights and facts to prioritize and resolve customer-experience gaps, bringing Japan-specific needs into global product decisions.
• Build and maintain reusable research infrastructure — a knowledge base, repositories and synthesis frameworks — so insights are accessible across teams rather than delivered per project.
• Manage and guide external research vendors, ensuring quality, rigor and alignment with research goals.
• Actively mentor and develop other researchers, and improve research methods and drive adoption of best practices across the team.

About the team

https://www.amazon.co.jp/b?ie=UTF8&node=6909360051 Basic qualifications

• 5+ years of proven success leading User Research projects with demonstrated impact experience
• 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Strong statistical thinking and a commitment to rigorous, unbiased and ethical research practices.
• Strong spoken and written communication skills, with the ability to craft compelling narratives and influence senior stakeholders.
• Business-level fluency in both Japanese and English, with the ability to bridge context between local and global teams.
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience with behavioral data collection, quantitative data analysis, and statistics
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Preferred qualifications

• Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
• Retail / e-commerce / B2B research experience in a global context, or experience with a large-scale technology platform
• Experience triangulating qualitative insights with large-scale telemetry, A/B testing results, business metrics and behavioral segmentation; experience designing measurement frameworks with clear success criteria
• Hands-on experience using AI tools for research synthesis and analysis, with the ability to critically evaluate AI outputs for accuracy and bias
• Experience researching AI/ML-powered products (model behavior, user trust, potential risks) and adapting methods for AI-mediated experiences
• High tolerance for ambiguity and ability to prioritize research questions from multiple stakeholders in a fast-paced environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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