Principal Systems Engineer

Description

Location : Brisbane

Drives regular administration and conducts moderately complex performance trend analyses and manages server capacity. Optimizes system configurations and backups independently. Coordinates the implementation of monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs. Develops and implements enhancements to improve the performance reliability, and security, of systems and environments. Advises team on and resolves complex, critical customer system issues. Implements disaster recovery solutions. Perform server racking, installation, cabling, component replacement, and removal in accordance with manufacturer instructions and datacenter safety procedures.

Responsibilities

Key Responsibilities:

System Installation & Configuration – Software Administration:

• Monitors and provides support for junior team members to maintain operating systems to ensure optimal installation and performance.

• Coordinates the administration of middleware products in environments.

• Drives the deployment, maintenance, and operation of internal applications as needed.

• Drives regular administration and conducts moderately complex performance trend analyses and manages server capacity to ensure service performance meets and exceeds standards.

• Applies deep knowledge of application monitoring tools to optimize and ensure efficiency.

• Familiarity with Linux security controls, SSH, sudo, SELinux, certificate management, vulnerability remediation, and system hardening.

Datacentre and Hardware Support

• Visit datacentres as required for installations, maintenance, troubleshooting, and incident resolution. Maintain accurate hardware inventories, rack documentation, cable records, and asset lifecycle information.
• Safely lift, move, and perform server racking and stacking, cabling, hardware configuration, component replacement, and equipment decommissioning.
• Configure and troubleshoot server firmware, BIOS/UEFI, RAID controllers, network interfaces, and remote management tools such as iLO, iDRAC, or equivalent.
• Strong hands-on experience managing HPE Products such Rack mount, Blades, Synergy frames and One View Appliances.

Virtualization and Cross-Technology Support

• Administer and support virtualization platforms such as VMware vSphere, and Oracle Linux Virtualization Manager
• Manage virtual machines, templates, virtual networks, and storage integrations.
• Diagnose resource contention and support virtualization host maintenance, migrations, and availability.
• Provide foundational Windows Server support and management.
• Support storage, backup, networking, monitoring, and other infrastructure technologies as business needs require, coordinating with specialist teams.

System Installation & Configuration – Installation and Configuration:

• Leverages deep knowledge to support the team in installing and configuring servers, cloud infrastructure, and all software and environments.

• Optimizes system configurations and backups independently to ensure the optimal performance and stability of the server infrastructure.

• Coordinates hardware maintenance, auditing, installation, and provisioning, ensuring all tasks are performed efficiently and effectively.

• Collaborates with internal technical experts and third-party vendors to resolve integration challenges.

System Installation & Configuration – Identity & Access Management:

• Drives administration of access privileges in the identity and access management system, ensuring accurate and secure access to IT resources.

• Proactively monitors and analyzes user activity in the identity and access management system and provides insights on system activity.

• Provisions access management systems.

Service Lifecycle Management – Batch Processing:

• Proactively monitors the batch process to ensure updates are applied and ensures any issues that arise are resolved.

• Leverages advanced batch management techniques using different work schedulers to configure jobs and job streams, define dependencies, and report job performance.

• Ensures scheduling and budgets of batch monitoring services align with and support Service Level Agreements (SLA).

Service Lifecycle Management – Security Maintenance:

• Follows and proposes improvements to procedures to provide assurance that compute and storage devices are secure.

• Provides support as needed to maintain privileged accounts/secrets integrity of systems and compute and file system security for the compute and storage environment.

• Proactively monitors and evaluates high-level service and infrastructure dashboards, addressing identified anomalies.

• Coordinates the implementation of monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs.

Service Lifecycle Management – System & Security Improvements:

• Develops and implements enhancements to improve the performance reliability, and security, of systems and environments.

• Partners with Service teams to identify and address gaps in operational capabilities and support scalability and resiliency.

Incident Management & Support – Incident Management:

• Participates in the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.

• Analyzes and interprets incident-based data for team metrics and key performance indicators (KPIs) to identify patterns, root causes, and solutions in system and network incidents.

• Leads incident review meetings to provide oversight for operational performance and solution implementation.

• Partners with third party vendors and cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to facilitate collaboration for implementation and/or resolution for high-severity incidents, risks, or migrations.

• Investigates system issues and facilitates high-severity incident triage by implementing Corrective and Preventative Action plans (CAPA) to drive incident resolution and prevention.

Incident Management & Support – Escalation Cases:

• Provides guidance for escalated support cases by collaborating with internal technical teams and third party vendors to drive issue resolution for a wide range of production environment problems (e.g., immense growth, scaling, leveraging the cloud, extremely high performance, high availability requirements).

Incident Management & Support – Technical Support:

• Maintains the production environment by reviewing system error logs and ticket queues, and consulting with other teams involved in maintaining the environments.

• Adheres to team schedule to drive ongoing technical support and service objectives.

• Advises team on and resolves complex, critical customer system issues and implements and documents technical solutions.

Incident Management & Support – Backups and Disaster Recovery:

• Leverages deep knowledge of systems to perform and support team in backup, restore, and disaster recovery processes.

• Plans and participates in disaster recovery drills to ensure preparedness and compliance.

• Implements disaster recovery solutions to ensure preparedness and regulatory compliance.

Communication & Documentation – Technical Communication:

• Communicates complex technical information to both technical and nontechnical personnel including management.

• Facilitates training programs to educate personnel.

• Serves as a technical liaison and provides domain-specific expertise to cross-organization projects, programs, and activities.

Communication & Documentation – Documentation & Reporting:

• Creates and identifies gaps in the documentation on ticket updates, code contributions, infrastructure, configurations, processes, and procedures (e.g., Disaster Recovery plans, Standard Operating Procedures, Corrective and Preventative Action Plans).

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