Director- Cloud Hardware Support

Description

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As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Managers, Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Malaysia.

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Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps.

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The role involves significant communication at all levels internally and externally.

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A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.

Responsibilities

Key Responsibilities:

• Oversee 24/7 data center operations and new regional deployments
• Develop, coach, and scale high-performing, diverse technical teams
• Collaborate globally to achieve consistency and deliver project milestones
• Foster continual improvement, risk mitigation, and operational efficiency
• Manage vendors and ensure local regulatory compliance
• Drive recruitment, talent development, and team progression
• Occasional travel within Malaysia required

About You:

• Proven leader of large, diverse teams in mission-critical IT environments with extensive data center exposure in hyperscale environments
• Strong technical and business acumen across infrastructure, DC Server/Hardware and growth mindset
• Skilled communicator, able to influence across functions and senior management
• Experience with hiring, mentoring, and developing managers and staff
• Adaptable and resilient, thriving in complex, fast-paced environments
• Malaysian language skills preferred
• Bachelor’s degree or equivalent industry experience preferred.

Ready to make an impact? Apply now to help shape the next generation of cloud infrastructure in Malaysia.