Senior Director, Application Software Engineering

Description

Integrates information from multiple areas to develop, guide, and innovate new application software features and enhancements for design specifications, ensuring accessibility, and to develop documents that clarify application design and code. Leads application-focused design and specification reviews to drive improvements across multiple programs, products, and/or organizations. Provides thought leadership and pioneers new approaches for the group in application software development and quality assurance. Oversees a group in troubleshooting and resolving issues related to application programming interface (API) functionality, integration, and service-to-service interactions. Oversees the design and development of application software, systems, and services. Cultivates partnerships with stakeholders and senior leaders within and outside the organization to understand customer use cases and align application solutions. Oversees the group to provide technical guidance and appropriately prioritize support to customers regarding application-related issues. Collaborates with the group and senior leadership to ensure compliance and alignment to evolving/dynamic application development best practices and processes. Develops strategic plans and objectives for driving adherence to broad acceptance criteria to impact application development processes across the organization. Drives strategic initiatives to ensure the group performs periodic maintenance and testing operations for application systems that require upgrading or patching (e.g., for critical vulnerabilities). Responsibilities

Key Responsibilities

Application Software Development:

• Leads a large, potentially global application development group or portfolio of applications spanning multiple product lines.

Software Development and Coding - Design, Testing, and Optimization:

• Drives key strategic initiatives to design and implement multiple software solutions and identify and analyze requirements to ensure alignment with business and organizational goals.

• Integrates information from multiple areas to develop, guide, and innovate new software features and enhancements for design specifications, ensuring accessibility, and to develop documents to clarify software design and code.

• Leads design and specification reviews to drive improvements across multiple programs, products, and/or organizations.

• Provides thought leadership and pioneers new approaches for group for software development and quality assurance.

• Oversees departments to implement software testing (e.g., functional and non-functional), quality assurance processes, software error logging, monitoring, and observability for effective debugging.

• Adapts and/or drives optimization of design and development practices to improve performance across products and domains to meet evolving business priorities.

• Oversees a group in troubleshooting and resolving issues related to application programming interface (API) functionality and integration.

• Addresses ambiguous challenges for implementing API versioning, lifecycle, and interoperability strategies.

Software Architecture - Software System Structural Design:

• Oversees the design and development of software, systems, and services.

• Coaches directors/managers to provide technical guidance and domain expertise in software architecture decisions and best practices.

• Pioneers new approaches and utilizes conceptual thinking for group to conduct periodic reviews and ensures adherence to architectural standards.

• Collaborates with stakeholders and cross-functional teams within and outside of organization, including executive leadership to align and build software architecture with business and/or customer goals and priorities in focus.

• Sets standards to implement performance optimization and scalability strategies in software design.

• Develops and provides strategy, vision, and direction for group to conduct regular technology research and evaluation for architectural enhancements.

Issue/Defect Collaboration - Software Products Support:

• Cultivates partnerships with stakeholders and senior leaders within and outside the organization to understand customer issues and align solutions.

• Oversees group to provide technical guidance and appropriately prioritize support to customers regarding reported issues.

• Drives key strategic initiatives that advocate for customers' interests and suggests product enhancements based on feedback.

• Champions the organization to ensure customer success and satisfaction through timely resolution of issues and effective communication.

• Drives direction for the implementation of training for customer issue and/or defect handling processes.

• Directs group through the investigation and troubleshooting of the most complex and broadly reaching product maintenance issues to ensure customer agreement on short- and long-term solutions.

Practices and Standards Compliance - Security and Compliance:

• Collaborates with group and senior leadership to ensure compliance and alignment to evolving/dynamic industry best practices and processes.

• Develops strategic plans and objectives for driving adherence to broad acceptance criteria to impact development processes across the organization.

• Implements highly complex and strategic secure software development practices/solutions to prevent security vulnerabilities that span across the organization.

Development Operations - System Maintenance:

• Drives strategic initiatives to ensure group performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).

• Ensures group is aware of and adheres to service contract, terms, and conditions.

• Oversees group to proactively evolve standard operating procedures (SOP) for development and drive improvements, and sets direction to ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Core Responsibilities

Planning & Execution:

• Provides strategic oversight on the management and execution of large-scale projects or initiatives, monitoring timelines, deliverables, and budgets when applicable to ensure success.

• Sets strategies for appropriately delegating work, setting priorities, and aligning projects with business needs.

• Drives the strategic planning process across teams, providing guidance on resources or timelines in anticipation of changes.

Collaboration & Partnership:

• Sets a strategic direction for collaborating with cross-functional teams to ensure alignment of expectations and strategic objectives.

• Drives a culture of teamwork, empowering teams to build and maintain partnerships with business leaders, stakeholders, and/or customers to contribute to organizational success.

• Promotes a culture of transparency and inclusivity where all voices are valued and respected.

Problem Solving:

• Develops and implements strategies for specialized, advanced problem-solving efforts across the organization, serving as an escalation point for highly complex operational and/or technical issues.

• Oversees teams leveraging innovative techniques to address significant ambiguous issues, identify root causes, and prevent recurrence, reviewing solutions as needed.

Continuous Learning:

• Champions continuous learning to maintain cutting-edge skills and influence organizational best practices.

• Inspires teams to build and maintain expertise in relevant areas by proactively monitoring emerging trends, technologies, and industry standards to help position the organization as an industry leader.

• Contributes to the organization’s strategy for learning and development, influencing leadership to foster learning opportunities for the team.

Continuous Improvement:

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