Director BTS, Business Process Management Office

Job Description

The Director, Commercial BTS BPMO (Business Process Management Office) leads governance, oversight, and operational excellence for the BTS project and program portfolio, ensuring strategic initiatives are prioritized, resourced, funded, and delivered in alignment with organizational objectives. This role partners with senior leaders to provide transparent portfolio insights, strengthen project management practices and capabilities, and support timely decisions on delivery risks and performance. The position drives cross-functional execution for demand, resourcing supply, budget operations, change adoption, and process improvements that enhance related business outcomes across the organization.

Responsibilities:

• Lead Portfolio Governance and Strategic Alignment

Establish and manage governance frameworks to evaluate, prioritize, and monitor the BTS project and program portfolio, ensuring alignment with enterprise strategy, value realization, and effective resource and budget allocation. This includes “Sales & Operations” (demand and supply) processes and teams for demand, prioritization, capacity modeling and management, and budget operations.

• Portfolio Tracking, Reporting, and Transparency

Develop and maintain enterprise dashboards and executive reporting for project and program delivery, providing clear visibility into progress, risks, issues, and performance metrics for senior leadership and stakeholders.

• Cross-Functional Strategic Goal Monitoring

Track and report progress against cross-functional strategic initiatives and operational goals, ensuring accountability and proactive escalation where delivery risks or misalignment occur.

• Project Health and Risk Management

Conduct proactive portfolio health assessments, monitor risk, and issue logs, and implement mitigation strategies to ensure successful project execution and timely delivery.

• Standardization of Project and Program Management Practices

Define and implement consistent project management methodologies, governance processes, tools, and templates to drive efficiency, predictability, and quality across the BTS organization.

• Lead High-Priority and Special Initiatives

Lead or coordinate strategic, complex, and cross-organizational initiatives requiring integrated oversight, serving as a program lead or delivery integrator for critical projects.

• Project Management Capability and Resource Management

Manage the staffing, allocation, and capability development of internal technical project managers (solid or dotted line and COE’s, ensuring appropriate resourcing and strong delivery expertise across initiatives.

• Change Management and Organizational Adoption

Drive structured change management initiatives to support technology implementations and operational transformations, ensuring stakeholder engagement and effective adoption of new processes and tools.

• Continuous Process Improvement

Identify opportunities to improve business and delivery processes across BTS and partner organizations, implementing best practices that enhance operational efficiency and program outcomes.

• Stakeholder Engagement and Leadership Communication

Partner with senior leaders across BTS to align priorities, communicate program status, and support decision-making related to portfolio investments and delivery performance.

Qualifications

Required:

• Bachelor’s degree in information technology, Business Administration, Engineering, or related discipline and 10 years’ experience; Or Master’s Degree and 9 years’ experience; Or PhD and 5 years’ experience.
• Respective years of experience in IT program management, PMO leadership, or business process management, with increasing responsibility in complex enterprise environments.
• PMO and Portfolio Governance Expertise: Demonstrated experience establishing or leading project portfolio governance frameworks and managing enterprise-scale program portfolios. Experience managing Sales & Operations (demand and supply) planning processes including budgeting operations.
• Project and Program Management Skills: Strong knowledge of project management methodologies and frameworks (e.g., PMI, Agile, hybrid delivery models).
• Leadership and Team Development: Proven ability to lead, mentor, and develop project managers and analysts while managing resource planning and delivery capacity.
• Strategic Thinking and Execution: Ability to translate strategic objectives into actionable programs and measurable outcomes.
• Cross-Functional Collaboration: Strong ability to influence and collaborate with senior leaders and diverse teams across IT and business functions.
• Change Management and Process Improvement: Experience leading organizational change and business process optimization initiatives.
• Analytical and Communication Skills: Strong data analysis, reporting, and executive communication skills with the ability to present complex information clearly.

Preferred:

• MBA or equivalent preferred.
• 10 or more years of experience in IT program management, PMO leadership, or business process management, with increasing responsibility in complex enterprise environments preferred.
• Industry Experience: Experience in pharmaceutical, biotechnology, healthcare, or other regulated industries preferred. PMP preferred.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

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