Product Manager, MENA Cross-Border

We're hiring an experienced Product Manager to lead our MENA cross-border (XB) Delivery Experience (DEX) and Expansion initiatives. You will build and improve solutions for XB transactions, business operations and the delivery experience. You will own how exported orders are promised, shipped, cleared through customs and delivered, so XB customers get their orders on time, with no surprise costs. Beyond DEX, this role offers the opportunity to take on new initiatives as the Exports business grows, from selection expansion, to payments, and to new destination market launches.

Key job responsibilities

• Drive the product roadmap for cross-border commerce solutions, including payments, logistics, delivery experience and others.
• DEX: Own delivery promise accuracy and speed for cross-border orders. Reduce late, lost, damaged and returned-to-origin shipments by working with Transportation, carrier partners and Operations.
• Customs and landed cost: review, update and implement import duties structures across our MENA markets
• Delivery transparency: Define requirements for features that show delivery dates, duties and tracking from the product page through delivery, including the handoff between international and local carriers.
• Analyze MENA markets and find opportunities to expand and improve products, including new delivery lanes and carrier options.
• Work with stakeholders in several regions to make sure products meet local requirements.
• Define product requirements and work closely with engineering teams to deliver solutions.
• Monitor and improve key metrics, including XB conversion, transaction success, customer satisfaction, promise accuracy, click-to-deliver time, customs dwell time, delivery defect rate and cost to serve per unit.

About the team

The MENA Cross-Border (XB) team builds the products that let customers outside the UAE shop Amazon's selection and receive it quickly and reliably. We are a small team with a large opportunity, and we are growing to meet it. We move fast: we test ideas quickly, learn from the data, and ship improvements across several markets. Product managers here work alongside engineers, operations, finance and business partners to solve complex problems at scale, and each person owns a meaningful part of the business from day one. Basic qualifications

• 4+ years of product management experience
• Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
• Experience in balancing conflicting priorities dealing with ambiguity

Preferred qualifications

• Knowledge of SQL and VBA at an advanced level
• Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
• Experience designing and launching new products from the ground up
• Experience with financial services, payments or e-commerce
• Experience with international logistics, customs, and trade compliance

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