Principal Consulting Architect - Observability (Canberra)

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

You will have the opportunity to work with tremendous Services, Engineering and Sales teams and wear many hats. This is a critical role, as Consultants have an amazing chance to make an immediate impact on the success of Elastic and our customers.

What You Will Be Doing

We are looking for a principal architect who demonstrates visionary leadership by orchestrating and implementing Elastic solutions, generating customer business value from our products. Grouping responsibilities in the following areas:

Assess and Design

• Thoroughly analyze and understand customer business pain points and intricate technical challenges

• Gather requirements in complex enterprise customer environments

• Master Elastic solution architectural design on platforms integrating with other enterprise technologies

• Create and build out customer road maps

• Demonstrate technical authority by proficiently articulating complex technical solutions in clear language, effectively persuading the audience to embrace recommended best practices while presenting and delivering Elastic's optimal solutions.

• Distinguished by their ability to drive themselves across scoping negotiation or planning for a project, not just their technical expertise

Implement and Deliver

• Operates in a lead role and/or provides oversight on multiple concurrent projects.

• Responsible for the overall success of multiple projects and for directing Architects and Engineers on their projects.

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

• Generates the ideas required to solve a problem, even if the problem is ambiguous, and takes full ownership of the solution, even when this involves many activities.

• Contribute to post-sales escalations and help the team navigate through the issues.

• Is comfortable dealing with complex technical implementations, as well as working with stakeholders up to the C-level.

• Is able to manage difficult stakeholders to turn negative situations into positive outcomes.

• Lead technology workshops that include hands-on mentoring, whiteboarding, and solution development

• Deliver outcome-based solutions

• Lead, hands-on-deploy (from data onboarding, configuration, visualizations, alerting), and seamlessly integrate Elastic products and APIs into intricate platform architectures, harnessing years of technical expertise

• Master data modeling, develop and optimize queries, tune and scale clusters, prioritizing fast search and analytics at scale

• Solve our customers’ most challenging platform, configuration, observability and data problems

Grow and Expand

• Strategic thought process to keep the bigger picture and customer expansion in mind. Is able to "own" a complex account and drive its growth and success.

• Orchestrate and implement capacity planning in mission-critical environments

• Perform technical audits, upgrades, platform migrations, and use-case expansion

• Work with and guide our customers along their ever-maturing Observability journey

• Engage with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns.

• Provide input on large strategic opportunities during pre-sales.

• Intentionally builds perspectives and capitalizes on new and challenging opportunities and assignments.

• Leverages opportunities for growth and development from multiple sources.

Influence and Collaborate

• Established contributor across multiple teams: Elastic Engineering, Product Management, and Support teams to identify feature enhancements, extensions, and product defects.

• Networks with senior internal and external personnel in their own area of expertise.

• Produces code, research, and/or technical guides for internal and external use.

• Engage with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns

• Be a mentor/coach for your fellow Elastic consultants. Teaches others to teach others.

• Demonstrated ability to communicate to a variety of stakeholders up to the C-suite level

• Able to capture and convey/share lessons learned from the field.

• Explains more complicated or sophisticated facts, practices, policies, etc. to others both within and outside the organization

• Effectively presents to groups; leverages a variety of presentation methods to maintain group focus.

• Influences well beyond themselves. Often, this means they own their immediate area of work and are generally helping to set direction and priorities for a number of adjacent team members, regardless of title.

What You Bring

• Minimum of 8 years as a Consulting Architect, Principal or senior IT functional leadership experience

• History of working as a Consultant delivering professional services engagements

• Strong customer advocacy, relationship-building, presentation and communications skills

• Ability to lead meetings with project owners and C-level stakeholders.

• Ability to articulate the business value of an outcome-based delivery while being technically savvy and hands-on

• Demonstrated experience of technical leadership throughout project lifecycles

• Solid experience deploying Elastic Observability solutions or similar domains (Splunk, Datadog, Dynatrace, New Relic, AppDynamics, Sentinel, Grafana Labs)

• Hands-on experience in on-prem systems and/or public/private cloud platforms like AWS, Azure, GCP, Openstack

• Hands-on experience in Linux

• Good understanding of networking, security, containerization, serverless, DevOps in system landscapes and infrastructure automation knowledge.

• Experience utilising programming or scripting languages in a corporate environment like Python, Javascript, Go or Chef/Puppet etc.

• Understanding of databases

• Ability and willingness to travel from time to time as required

• Comfortable working remotely in a highly distributed team

Bonus Points

• BS or Master in Computer Science

• Current security clearance

• Certifications and specialization in IT Ops, Infrastructure, APM, Data Engineering, Machine Learning, Data Infrastructure

• Deep understanding of Elasticsearch and Lucene, including Elastic Certified Engineer certification

• Experience working closely with a pre-sales organization in scoping the needs of Customers

• Experience with Statement of Work delivery

• Experience with both Agile and Waterfall methodologies

• Experience contributing to an open-source project or documentation

• Experience as a Software Engineer, System Administrator, or DevOps Engineer

• Hands-on experience with large distributed systems from an architecture and development perspective

• Knowledge of information retrieval and/or analytics domain

• Understanding of Windows, Mac, Linux Operating Systems, and Java

• Experience as a technical instructor or public speaker to large audiences on enterprise infrastructure software technology to engineers, developers, and other technical positions

Additional Information - We Take Care of Our People

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