Senior Director Business Program Management Leader

Description

This leader will help the EVP stay organized, informed, and prepared by structuring priorities, developing executive briefings, tracking commitments, and coordinating timely follow-through. They will shadow the EVP in critical internal and external meetings, capture key insights and decisions, and ensure that the right stakeholders advance the resulting actions.

The role combines strategic planning, business and revenue performance management, organizational operations, and executive effectiveness. It owns management reporting, monthly and quarterly business reviews, customer business review reporting, and preparation for executive engagements with customers, analysts, media, and other key stakeholders.

The successful candidate will bring strong business judgment, analytical depth, executive presence, discretion, and the ability to drive alignment and accountability across a large technology organization.

Key responsibilities

Business strategy and execution

• Partner with the EVP, SVP, and VPs to establish organizational priorities, annual operating plans, and measurable business objectives.

• Translate strategic priorities into coordinated initiatives with clear owners, milestones, dependencies, and success measures.

• Lead cross-functional programs spanning product, engineering, infrastructure operations, sales, finance, and other business partners.

• Identify execution risks, resolve cross-functional dependencies, and elevate decisions that require executive attention.

• Track leadership commitments and ensure decisions result in timely, accountable follow-through.

Business and revenue operations

• Own the organization’s business operating cadence, providing an integrated view of financial performance, revenue, customer demand, capacity, and execution.

• Partner with Finance, Sales, and Revenue Operations to assess performance against plans, improve forecast visibility, and explain material variances.

• Develop dashboards and executive reporting that highlight trends, risks, opportunities, and recommended actions.

• Coordinate business planning and resource allocation discussions, connecting investment decisions to growth priorities and customer commitments.

• Establish consistent definitions, reporting standards, and processes that improve the quality and reliability of business information.

Organizational operations and workforce planning

• Lead workforce planning and hiring governance in partnership with organizational leaders, Finance, HR, and Talent Acquisition.

• Track approved headcount, hiring priorities, recruiting progress, and staffing gaps against business objectives.

• Manage internal status reporting across key programs, operational commitments, and organizational priorities.

• Improve planning, reporting, and decision-making processes as the organization grows.

• Coordinate leadership meetings, organizational communications, and follow-up on actions and commitments.

Monthly and quarterly business reviews

• Own the end-to-end process for monthly business reviews (MBRs) and quarterly business reviews (QBRs), including agendas, reporting, narratives, and executive materials.

• Consolidate inputs across the organization into a clear assessment of business performance, progress against priorities, and emerging issues.

• Ensure reviews focus on insights, decisions, and corrective actions.

• Maintain a consistent record of decisions, action items, owners, and outcomes across review cycles.

Customer reporting and executive engagements

• Lead the preparation and coordination of reporting required for customer QBRs, working with account teams, product, engineering, operations, and customer-facing leaders.

• Ensure customer review materials accurately reflect business outcomes, service performance, delivery commitments, and open issues.

• Prepare the Compute EVP and other senior leaders for customer meetings, analyst briefings, media engagements, and other executive forums.

• Develop briefing documents, presentations, talking points, anticipated questions, and supporting data tailored to each audience.

• Partner with Communications, Marketing, Analyst Relations, and other stakeholders to align messaging and validate external-facing materials.

• Capture meeting outcomes and coordinate follow-through on executive and customer commitments.

Leadership and stakeholder management

• Serve as a trusted advisor to the EVP and senior leadership team, providing candid recommendations grounded in business evidence.

• Partner closely with the EVP to manage executive priorities and ensure time, preparation, and leadership attention support the organization’s most critical objectives.

• Shadow the EVP in critical leadership, customer, and external stakeholder meetings, providing context and continuity across engagements.

• Anticipate the EVP’s information and preparation needs, coordinating briefing materials, stakeholder inputs, and recommended discussion points.

• Maintain an integrated view of executive commitments, decisions, and outstanding actions, ensuring timely follow-through across the leadership team.

• Work closely with the EVP’s executive assistant to align meeting sequencing, agendas, and preparation with business priorities.

• Build effective working relationships across organizational boundaries and drive alignment where priorities or perspectives differ.

• Lead and develop the business program management team, establishing clear responsibilities and high standards for execution.

• Exercise discretion and sound judgment when handling sensitive business, customer, and organizational information.

Responsibilities

Required qualifications

• Significant experience in business program management, business operations, strategic planning, chief of staff, or related leadership roles within a technology organization.
• Demonstrated success partnering with executive leaders and managing complex, cross-functional initiatives at organizational scale.
• Strong understanding of business and revenue operations, including financial planning, forecasting, performance analysis, and resource management.
• Experience establishing and running MBRs, QBRs, executive reporting, and operational governance.
• Proven ability to turn complex data and diverse stakeholder inputs into clear insights, recommendations, and executive narratives.
• Excellent written and verbal communication skills, including preparation of executive presentations, customer briefings, and leadership communications.
• Experience leading teams and influencing senior stakeholders without direct reporting authority.
• Ability to prioritize effectively, navigate ambiguity, and maintain accuracy and accountability in a fast-moving environment.
• Bachelor’s degree or equivalent practical experience.

Preferred qualifications

• Experience in cloud infrastructure, compute platforms, AI infrastructure, enterprise technology, or another infrastructure-intensive business.
• Familiarity with infrastructure economics, capacity planning, customer consumption, and enterprise sales motions.
• Experience supporting senior executives in customer, analyst, or media engagements.
• Experience scaling business operations across a large, geographically distributed organization.
• MBA or another relevant advanced degree.

Measures of success

• Leadership has a timely, accurate, and actionable view of business and revenue performance.
• Strategic priorities translate into measurable execution, with clear ownership and effective resolution of risks and dependencies.
• Hiring and resource plans align with business needs and organizational commitments.
• MBRs and QBRs consistently produce decisions, corrective actions, and accountable follow-through.
• Customer QBRs and executive engagements are supported by accurate reporting, coherent narratives, and thorough preparation.

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