“Teamcenter requirements, support and test management"

Job Description

You're aligned with requirements management? How unamiguousness, understandability

and traceability can be achieved? You appreciate to interact with functional departments

launching requirements and love to raise the right questions?

Then requirements management is yours! You hand over collected requirements in

good quality to the Corporate IT operating the Product Lifecycle Management (PLM)

ecosystem - here Siemens Teamcenter.

• You support our customers in all technical and application specific support cases within

the Siemens Teamcenter and Autodesk Inventor eco-system.

You become the head of the Teamcenter key-user support community and their solution

group and steer them regarding Teamcenter changes, news and the final ITIL-based

ticket processing of upcoming incidents in ServiceNow.

• Errors raised as Teamcenter customer support incident tickets? No issue for you: you

have the solution ready. Independent troubleshooting, root cause analysis in coordination

with the Bosch Corporate IT and the functional IT department of the business unit

are your daily work

• Ticket to success: You work hand in hand with other departments like BMG/BDO and

the Bosch Corporate IT to successfully process and close tickets customer-oriented

• Cooperation: your close contact with world-wide distributed key-users for Siemens

Teamcenter guarantee an effective support hierarchy and a fast ticket resolution within

the given SLAs

• You like updates? You support Siemens Teamcenter platform version changes with

your contributions in updating the training material and existing documentation in close

coordination with BMG/BDO and the functional departments

• Failures you wanna avoid? During Siemens Teamcenter platform changes executing

and documenting functional tests are a key factor to success – a phase where you

Teamcenter know-how and structural work is requested

• You assist the BMG Teamcenter PO during the requirements management and requirements

hand-over to the Bosch Corporate IT

At least one of the following programming languages: C#.NET, C++ or Java - ideally C#.NET

Teamcenter SOA API usages

Declarative Teamcenter AWC web-UI development (optional)

Version control

Teamcenter ITK (optional)

Teamcenter workflow modelling

Qualifications

BE/Btech / MCA - Computer Science / Information Science

Additional Information

at least 5 years experience in using and administrating Siemens Teamcenter Product

Lifecycle Management (PLM) ecosystem

5-10 years experience in using Autodesk Inventor

• 5-10 years experience in IT Support based on an IT Service Management System – ideally

ServiceNow

• at least 5 years experience in ITIL-based incident and problem management

• Reliable, self-contained, team- and customer oriented and structured way of working

communication skills and basic experiences in conflict management

• Fluent English (C-level)

• Ideally good German language ability (A-level)