Director Product Management - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director Product Management - Technical

About Mastercard

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations help individuals, financial institutions, governments, and businesses realize their greatest potential.

Role Summary

We are seeking a Director, Product Management – Technical to lead product strategy and execution for the Mastercard Developer Workbench, a unified platform designed to transform the software development experience for more than 11,500 engineers across the company.

The Developer Workbench brings together five core Mastercard Software Builder’s Experience (MSBX) products encompassing BuildersHub, DevFlow, TestFlow, DevInsights, and Cloud DevEx, alongside cross-cutting tools including GitHub Copilot, Claude Code, Docker Desktop, and others. This is a rare opportunity to shape the future of how engineers at one of the world's leading technology companies build, test, and ship software.

Key Responsibilities

• Define and own the long-term vision, strategy, and roadmap for the Developer Workbench platform.
• Lead product planning and strategy to make industry leading software engineering tools for developers.
• Champion AI-augmented development practices including agentic coding tools, code assistants, and automated quality pipelines
• Establish transparent cost structures and demonstrate ROI for the workbench investment through productivity metrics, onboarding improvements, and tool adoption data
• Drive developer productivity, platform adoption, onboarding effectiveness, and engineering experience improvements.
• Partner with engineering, architecture, security, finance, and executive leadership teams across Mastercard to drive alignment and execution
• Actively participate in the Software Engineering Guild, sharing expertise and promoting standard engineering patterns across the organizatio
• Communicate complex technical and product concepts clearly to executive and non technical audiences
• Leadership & Impact* Act as a mentor and role model for other product managers
• Influence across the organization without direct authority
• Raise the bar for product excellence, technical rigor, and customer focus.
• Establish governance, success metrics, and portfolio investment priorities.
• Champion AI-assisted software development and modern engineering practices.

Required Qualifications

• Significant experience in Technical Product Management for large scale, distributed, high availability systems.
• Deep understanding of the modern developer tooling ecosystem, including,
• AI coding assistants: GitHub Copilot, Claude Code or similar
• Containerization and desktop dev environments: Docker Desktop, Kubernetes, DevContainers
• CI/CD and pipeline tooling: GitHub Actions, Jenkins, ArgoCD, or similar
• Developer portals and inner-source platforms: Backstage, or similar
• Experience governing AI-powered developer tools in a highly regulated enterprise environment, including policy compliance, access controls, and responsible AI usage
• Strong understanding of developer experience (DevEx) principles and the ability to translate developer pain points into platform improvements
• Strong understanding of software engineering, cloud platforms, DevOps, CI/CD, APIs, and developer tooling.
• Solid understanding of cloud platforms (AWS, Azure, GCP), including infrastructure automation and cloud-native development patterns
• Demonstrated ability to drive tool adoption through structured enablement programs, metrics, and feedback mechanisms
• Strong financial acumen — experience managing budgets, building cost transparency models, and articulating ROI to executive stakeholders
• Ability to navigate complex organizational dynamics and build alignment across engineering, finance, security, and product organizations
• Excellent written and verbal communication skills with the ability to tailor messaging from engineers to C-suite
• Experience with software development productivity metrics (e.g., DORA metrics, onboarding time, tool adoption rates) and using data to drive decisions
• Self-driven and comfortable leading in ambiguous, fast-evolving technology environments
• Strong understanding of Agile/Scrum methodologies and SDLC best practices from design through deployment
• Proven ability to lead complex initiatives and influence senior stakeholders across a matrixed organization.
• Roadmap & Execution Ownership: Own and manage multi year product roadmaps, including near term delivery and long term modernization initiatives.
• Define epics, features, and user stories with clear outcomes and success metrics

Evaluate trade offs between new capabilities, technical sustainability, ecosystem impact, and operational risk

• Experience building product strategies informed by data, telemetry, adoption metrics, and customer feedback.

Preferred Qualifications

• Experience with internal developer platforms, developer portals, and engineering productivity products.
• Familiarity with GitHub Copilot, Claude Code, AI-assisted development workflows, and cloud-native platforms.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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