Senior Systems Engineer

Description

Performs regular administration and conducts standard performance trend analyses and manages server capacity. Performs system configurations and backups independently. Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack. Deploys enhancements to improve the performance, reliability, and security of systems and environments. Resolves complex, critical customer system issues and implements and documents technical solutions. Implements disaster recovery solutions. Responsibilities

Key Responsibilities

System Installation &

Configuration – Software Administration:

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Monitors and

maintains operating systems to ensure effective installation and performance.

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Administers

middleware products in environments.

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Supports the deployment,

maintenance, and operation of internal applications as needed.

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Performs

regular administration and conducts standard performance trend analyses and

manages server capacity to ensure service performance meets standards.

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Leverages

working knowledge of application monitoring tools to ensure efficiency.

System Installation &

Configuration – Installation and Configuration:

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Installs and

configures servers, cloud infrastructure, and all software and environments.

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Performs system

configurations and backups independently to ensure optimization of server

infrastructure.

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Supports

hardware maintenance, auditing, installation, and provisioning as necessary.

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Collaborates

with internal technical experts and third-party vendors to resolve integration

challenges.

System Installation &

Configuration – Identity & Access Management:

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Administers

access privileges in the identity and access management system to ensure

accurate access to IT resources.

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Monitors user

activity in the identity and access management system and reports on system

activity.

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Learns to

provision access management systems.

Service Lifecycle Management

– Batch Processing:

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Monitors the

batch process to ensure the updates are applied and triages any issues that

arise.

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Implements

batch management using different work schedulers to configure jobs and job

streams, define dependencies, and report job performance.

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Ensures

scheduling and budgets of batch monitoring services comply with Service Level

Agreements (SLA).

Service Lifecycle Management

– Security Maintenance:

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Follows

existing procedures to provide assurance that compute and storage devices are

secure.

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Maintains

privileged accounts/secrets integrity of systems and compute and file system

security for the compute and storage environment.

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Monitors and evaluates

high-level service and infrastructure dashboards and takes action to address

identified anomalies.

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Implements

monthly, quarterly, or hotfix patches to address security vulnerabilities or

bugs across the technical stack.

Service Lifecycle Management

– System & Security Improvements:

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Deploys

enhancements to improve the performance, reliability, and security of systems

and environments.

Incident Management &

Support – Incident Management:

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Supports the

end-to-end incident management lifecycle to ensure systems are stable, secure,

and performing accurately.

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Collates

incident-based data for team metrics and key performance indicators (KPIs) by

assisting with system and network incidents to identify patterns, root causes,

and solutions.

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Participates in

incident review meetings to provide feedback for operational performance and

solution implementation.

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Partners with

third party vendors and cross-functional teams (e.g., Development, Cloud

Engineering, Product Engineering, other IT teams) to drive collaboration for

implementation and/or resolution for high-severity incidents, risks, or

migrations.

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Investigates

standard system issues and triages high-severity incidents by implementing

Corrective and Preventative Action plans (CAPA) as instructed.

Incident Management &

Support – Escalation Cases:

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Coordinates

escalated support cases by collaborating with internal technical teams and

third party vendors to drive issue resolution for a wide range of production

environment problems (e.g., immense growth, scaling, leveraging the cloud,

extremely high performance, high availability requirements).

Incident Management &

Support – Technical Support:

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Proactively

monitors the production environment by checking system error logs, monitoring

ticket queues, and consulting with other teams involved in maintaining the

environments.

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Adheres to team

schedule to contribute to ongoing technical support and service objectives.

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Resolves

complex, critical customer system issues and implements and documents technical

solutions.

Incident Management &

Support – Backups and Disaster Recovery:

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Leverages

working knowledge of systems to perform backup, restore, and disaster recovery

processes.

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Participates in

disaster recovery drills to ensure preparedness and compliance.

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Implements

disaster recovery solutions to ensure preparedness and regulatory compliance.

Communication &

Documentation – Technical Communication:

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Communicates

technical information to both technical and nontechnical personnel.

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Serves as a

technical liaison and provides domain-specific expertise to cross-organization

projects, programs, and activities.

Communication &

Documentation – Documentation & Reporting:

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Maintains

documentation on ticket updates, code contributions, infrastructure,

configurations, processes, and procedures (e.g., Disaster Recovery plans,

Standard Operating Procedures, Corrective and Preventative Action Plans).

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Generates

weekly and monthly reports on system performance and incident progress to

support operational and management outcomes, and builds an awareness of the

business impacts.

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Researches,

proofs, and authors technical documentation in the area of standards and best

practices for internal use.

Additional Responsibilities

(as needed)

Cloud Infrastructure

Support:

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Collaborates

with DevOps and Site Reliability Engineer (SRE) teams to provide support for

large-scale infrastructure.

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Implements

continuous integration and continuous deployment (CI/CD) pipelines

independently.

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Performs

patching and version upgrades independently to support cloud infrastructure.

Automation:

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Supports

Workload Automation tools through design support, administration, and

optimization efforts.

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Troubleshoots

issues with automation tools, agents, and other connectivity to 3rd party

applications.

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Maintains and

supports cloud technologies.

Core Responsibilities

Planning & Execution:

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Independently

manages work, monitoring timelines and deliverables to ensure projects or

initiatives stay on track and meet requirements.

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Proactively

prioritizes work and adapts to resource or timeline shifts, suggesting

adjustments to maintain project efficiency.

Collaboration &

Partnership:

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Collaborates

across teams to align on expectations and achieve shared objectives.

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Builds and

maintains a comprehensive understanding of business, stakeholder, and/or

customer needs to build and support effective partnerships.

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Actively

listens to diverse perspectives and asks questions to ensure understanding of

others.

Problem Solving:

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Independently

identifies and addresses standard and non-standard issues in accordance with

standard practices, escalating more complex issues as appropriate.

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Analyzes data

and/or information from multiple sources to troubleshoot standard and

non-standard errors.

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Contributes to

knowledge sharing and best practices.

Continuous Learning:

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Embraces

continuous learning by actively seeking to build knowledge and new skills

and/or tools and staying current with industry trends and best practices.

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Seeks out and

leverages feedback and training to improve skills.

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Contributes to

a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

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-Develops ideas

…