Product Owner – ServiceNow Development and Test Automation (ATF)

Job Description

Roles & Responsibilities :

• Own and prioritize the team backlog: ServiceNow features (catalog items, flows, portal and ITSM enhancements), ATF suites and CI/CD quality gates.

• Turn business needs into clear epics, stories and acceptance criteria with stakeholders, developers and testers, including the automated tests each story needs.

• Accept delivered work against acceptance criteria and test results, and plan releases with the team.

• Track delivery and quality metrics (velocity, automation coverage, pass rates, defect leakage) and use them to set priorities.

• Make sure features and regression suites are ready for platform upgrades and transition wave go-lives.

Qualifications

Educational qualification:

B.E - Computer Science or IT

Experience :

• 6 to 10 years in IT, with at least 3 years of ServiceNow development or testing and at least 2 years as a Product Owner or team lead.

• Good knowledge of ServiceNow development: Service Catalog, Workflow Studio/Flow Designer, portals, integrations and ITSM.

• Hands-on ATF knowledge (test steps, suites, templates, scheduled runs).

• Experience with CI/CD pipelines and Agile DevOps teams.

Mandatory/requires Skills :

Product Management, Leading Teams

Preferred Skills :

PSPO, CSPO or SAFe POPM; ServiceNow Certified System Administrator (CSA); Certified Application Developer (CAD) or ISTQB Foundation.

Additional Information

Manual Approved PANF#BD/PA-SM_MX_India_136