Senior Principal Technical Program Manager

Description

Partners with senior management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals, managing efforts between cross-functional teams to deliver programs or services. Shapes and leads technical programs and highly complex, cross-organizational initiatives impacting products and business. Drives the management of and responses to issues, bottlenecks, and risks, serving as a point of escalation for all issues. Shapes program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical collaboration across multiple teams, ensuring alignment of priorities and program goals. Provides expert technical guidance to shape and direct the automation of comprehensive reporting, leading collaboration with development teams to drive innovations in reports, dashboards, forecasts, and models for long-term technical program execution. Shapes the strategic direction of collaboration efforts as a technical liaison across stakeholder teams for high-impact technical programs.

Responsibilities

Key

Responsibilities

Technical

Management and Execution - Technical Management:

–

Leverages

technical knowledge to identify risks, manage scope, estimate program

timelines, request feasibility, testing requirements, and determine appropriate

resources.

–

Leads

and oversees product or service delivery, ensuring alignment with the third

party, security, export, and accessibility compliance requirements.

–

Leads

rapid response to critical security escalations, coordinating across teams and

departments and communicating to executives to assess risk, determine

mitigation strategies, and ensure alignment and execution of the most effective

path to resolution.

–

Determines

program demands and resourcing.

–

Drives

the continuous improvement of processes to ensure the highest level of

reliability for products or services.

Technical

Management and Execution - Technical Strategy and Execution:

–

Utilizes

technical knowledge to identify and manage program dependencies and risks.

–

Supports

rapid response to escalations, coordinating within team and communicating to

senior team members to assess risk, determine mitigation strategies, and

execute the optimal proposed path to resolution.

–

Leads

initiatives to improve planning, assessing dependencies and risks to ensure alignment

with business goals.

–

Drives

the development of scalable delivery standards and guidelines in alignment with

Oracle best practices.

–

Develops

strategies for change management and/or incident response to enhance

operational efficiency.

Program

Oversight - Strategy and Decision-Making:

–

Drives

the alignment of priorities with customers, service, and stakeholder teams

through regular reporting to stakeholders and senior leadership.

–

Establishes

scope and milestones for each program, aligning to the broader program plan and

company strategies and goals and leading efforts between cross-functional teams

to deliver programs or services.

–

Defines

key performance indicators (KPIs) and measurement methods for team performance.

–

Builds,

maintains, and communicates a comprehensive communication strategy of complex

objectives to partners and customers.

Program

Oversight - Program and Operations Management:

–

Drives

both technical and non-technical programs and complex, cross-organizational

programs impacting products and business.

–

Assigns

the work of program staff (e.g., development, release management, customer

success), providing expert technical support and direction on removing

barriers, including risks and issues in workflows.

–

Reviews

and provides feedback on comprehensive program documentation (e.g., status

reports, program plans) and implements risk mitigation strategies.

–

Ensures

attention to detail, including security and quality, in program management,

from planning to execution and reporting.

–

Leads

regular program status meetings, ensuring effective communication and alignment

across teams and leaders.

–

Advises

leadership on improving service level agreement (SLA) performance and

productivity targets, leveraging data-driven insights.

–

Provides

technical expertise to ensure accurate forecasting program demands, funding,

and resourcing.

–

Drives

the deployment of change management for programs, such as priority, scope,

scheduling, development, requirement changes, and support.

Program

Oversight - Risk Management:

–

Leads

the management of and responses to issues, bottlenecks, and risks, resolving

escalated issues.

–

Evaluates

results of cost assessments, benefits analysis, and return on investment (ROI)

to drive decision-making and risk mitigation strategies.

–

Makes

critical decisions, balancing business needs and technical constraints.

–

Drives

the resolution of blockers for the program and ensures the use of technical and

resource options to drive the successful delivery and adoption of solutions.

Process

Efficiency - Process Optimization:

–

Leads

complex, high-impact program improvements, integrating best practices at the

group level and influencing process improvement across multiple teams.

–

Develops

and optimizes program objectives and workflows, while deploying

cross-functional solutions to address critical business problems.

–

Collaborates

with management to refine and enhance processes and procedures that guide and

assist teams in reaching their goals.

Process

Efficiency - Continuous Improvement:

–

Drives

cross-functional integration of continuous improvement within programs,

aligning insights across many workstreams with business objectives and

operational efficiency goals.

–

Shapes

the department's decision-making by designing advanced data-driven

decision-making frameworks, ensuring consistent insight generation across

teams.

–

Leads

business-critical improvements to the solution's availability and reliability.

–

Iterates

processes based on feedback and KPIs, analyzing results through retrospectives.

–

Defines

requirements and configurations of existing and new development tools, where

applicable.

Collaboration

and Program Leadership - Cross Functional Collaboration:

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Facilitates

alignment across multiple teams, leading discussions that drive alignment of

cross-functional priorities and program goals.

–

Leads

large-scale efforts to optimize processes, streamlining methodologies that

enhance team efficiency.

–

Synthesizes

complex program insights into actionable recommendations for senior leadership,

influencing strategic decisions.

–

Drives

stakeholder engagement, ensuring continuous feedback to improve program

planning and execution.

Collaboration

and Program Leadership - Program Leadership:

–

Drives

programs to optimize organizational efficiency.

–

Provides

strategic technical direction and mentorship to cross-functional teams.

–

Ensures

successful implementation of change initiatives at all of levels of the

organization from initiation through delivery.

–

Ensures

that the program team and other stakeholders are aligned with the program goals

and motivated, identifying and addressing conflicts and issues.

Data

and Analysis:

–

Leads

the creation and automation of comprehensive reporting, collaborating with

development teams to continuously improve reports, dashboards, forecasts, and

models to manage program execution.

–

Utilizes

data insights to solve complex problems impacting the success of the

program(s), including adherence to SLAs.

–

Conducts

analysis on a moderate number of complex data sources, which may include

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