Director Business Analysis

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director Business Analysis

The Director, Business Analysis will lead the Business Partnerships (BP) team, providing strategic leadership and oversight across three primary areas:

• Product-Specific Project Delivery
• Mergers & Acquisitions (M&A) Implementations
• Ongoing M&A Operational Support

This role serves as a critical liaison between Product, Billing Operations, Technology, Finance, and external stakeholders to ensure successful delivery of strategic initiatives while driving operational standardization and scalability.

The successful candidate will provide leadership to a team of business analysts and project resources responsible for translating business requirements into operational solutions, managing complex cross-functional initiatives, and establishing repeatable processes that support growth and operational excellence.

The ideal candidate will possess deep knowledge of Mastercard Billing Systems (MCBS), strong project and program management experience, and a demonstrated ability to lead teams through complex business and operational transformations

Role

Key responsibilities:

Strategic Leadership

• Lead and develop the Business Partnerships team, providing strategic direction, coaching, and performance leadership.
• Establish team priorities aligned with organizational objectives and product strategies.
• Drive continuous improvement initiatives that enhance operational efficiency, scalability, and service quality.
• Develop and maintain strong partnerships across Product, Technology, Finance, Operations, and Customer-facing teams.

Product-Specific Project Delivery

• Oversee the analysis, planning, and implementation of strategic product initiatives impacting billing and operational processes.
• Ensure business requirements are accurately documented, validated, and translated into actionable deliverables.
• Manage cross-functional project execution from concept through implementation and post-launch stabilization.
• Identify risks, dependencies, and mitigation strategies to ensure successful delivery of key initiatives.

Mergers & Acquisitions (M&A) Integration

• Lead business analysis activities supporting M&A integrations across acquired products, services, and platforms.
• Partner with Product, Technology, Finance, Legal, and Operations teams to ensure successful onboarding of acquired businesses into Mastercard operational and billing frameworks.
• Establish implementation roadmaps, integration plans, and governance structures for M&A initiatives.
• Monitor integration progress and drive resolution of complex operational and system challenges.

Operational Transition & Standardization

• Lead efforts to evaluate and standardize ongoing M&A operational activities.
• Develop scalable processes and operational models that enable the transfer of M&A support activities into the Revenue Operations Excellence (ROE) organization.
• Identify opportunities to reduce manual processes through automation, standardization, and process redesign.
• Establish documentation, controls, and support models to ensure sustainable operational ownership.

Stakeholder & Program Management

• Build strong relationships with senior leaders and stakeholders across the organization.
• Present project status, risks, recommendations, and business outcomes to executive leadership.
• Facilitate decision-making and alignment across multiple business functions.
• Ensure appropriate governance, issue management, and escalation processes are in place for strategic initiatives.

All About you:

Qualifications

Required Experience

• Bachelor’s degree in Business, Finance, Information Systems, Technology, or related field.
• 10+ years of experience in Business Analysis, Program Management, Product Operations, or related functions.
• 5+ years of people leadership experience managing high-performing teams.
• Significant experience leading large-scale cross-functional initiatives and complex business transformations.
• Strong project management and organizational leadership capabilities.

Technical & Functional Expertise

• Deep understanding of Mastercard Billing Systems (MCBS) and billing operations processes.
• Experience defining business requirements, process models, operational controls, and implementation strategies.
• Strong understanding of end-to-end product lifecycle, revenue operations, and operational support frameworks.
• Experience with Agile, Scrum, and traditional project delivery methodologies.
• Advanced analytical, problem-solving, and decision-making skills.

Leadership Competencies

• Proven ability to lead through ambiguity and organizational change.
• Strong executive presence and communication skills.
• Ability to influence across organizational boundaries without direct authority.
• Demonstrated ability to build, mentor, and develop high-performing teams.
• Strategic thinker with strong execution discipline and operational focus.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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