Support Engineer II, CMT Tech Support

At Amazon, you will define your goals, exceed them, and set new ones. We are looking for a seasoned Application Support Engineer, who has hands-on experience in managing incidents, operational issues and driving operational excellence for large-scale services/systems. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Key job responsibilities

• Provide first level of support for handling tickets, operational issues from production services
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
• Read and understand complex application code and make code fixes to resolve support issues
• Software deployment support in staging and production environments.
• Develop tools and automate manual operational tasks and easy maintenance of our services.
• Build monitoring metrics dashboard, and report System health and Support status metrics.
• Work with remote development (Seattle) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic qualifications
• 2+ years of software development, or 2+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages
• Bachelor's degree in computer science or equivalent

Preferred qualifications

• Experience with AWS, networks and operating systems

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