Solutions Engineering Manager

Hi! 👋 I'm George, VP of Product Engineering at WeTravel.

As a lifelong traveler, I believe travel is a force for good and mutual understanding. I joined WeTravel to empower the people who make it happen. My team builds the foundational technology that allows organizers to turn their vision into a magical reality for their clients. I’m now looking for a leader to build our new Solution Engineering team and get organizers live on WeTravel faster.

About WeTravel:

Think of the most incredible adventures imaginable: trekking to Machu Picchu, cycling through Tuscany, or going on a safari in Kenya. For years, the small businesses and local experts who run these trips have been stuck using messy spreadsheets, countless emails, and complicated payment methods.

WeTravel is changing that. We build the tools that empower any entrepreneur to launch and grow their own travel business. Our platform makes it simple for organizers to create beautiful trip proposals, securely process payments, and manage their customers, so they can focus on what they do best: creating amazing experiences.

This is one of the last great frontiers of travel to come online, and as the category leader, we are at the forefront of this change. Last year alone, our platform was trusted by 8,000 organizers to lead over a million travelers on adventures in 150+ countries. Now, we're on an exciting journey to grow from powering $1B to $10B in travel experiences per year.

We believe that every trip, when done right, can be a force for good - and we're building the engine to make more of that possible.

What’s the role:

You will lead our newly established Solution Engineering team, owning the customer journey as customers integrate WeTravel into their business and operations.

You and your team own complex technical customer engagements end-to-end — designing and building integrations between WeTravel and third-party systems — while also leading and developing the Solution Engineering team.

This role spans both pre- and post-sale: from customer discovery, through technical evaluation and solution design with high-value prospects, to driving adoption and long-term implementation with existing customers.

You will play a critical role in establishing WeTravel as the best platform for travel organizers and tour operators.

What you’ll achieve in your first 6 months:

• Streamline the solution design and integration process, enabling organizers to onboard and activate their operations in days instead of weeks.

• Build world-class self-service tools and workflows in close collaboration with Product Engineering.

• Bring visibility into the solution and integration pipeline, enabling both commercial and tech teams to proactively monitor and support the process, supercharging WeTravel’s growth at scale.

• Build a team that enables seamless integration for WeTravel’s customers across the Americas, Europe, the Middle East, Africa, Southeast Asia and Oceania.

What you’ll do day-to-day:

• Lead a team of 6–10 solution engineers, establishing a follow-the-sun operational model.

• Drive the evolution of how WeTravel integrates into every aspect of our customers’ businesses.

• Partner closely with Sales, Account Management and Onboarding to guide customers through every step of the journey and support their ongoing engagement with WeTravel’s platform.

• Partner with Product and Product Engineering to address immediate customer needs and contribute to the strategic direction of WeTravel’s products.

• Lead the long-term operational and technical strategy for the domain.

• Foster a culture of ownership, excellence and collaboration.

How we work:

• We’re focused on impact. We don’t subscribe to any one framework or execution ideology, and we adapt based on what’s impactful.

• We’re using the latest hardware and constantly on the lookout for better tools and ways to work.

• We’re an AI-first organization, leveraging Claude and Claude Code as our primary harness and model provider.

• Technology stack: React, React Native and TypeScript, plus Ruby on Rails and Python microservices on Kubernetes. We also use and love MongoDB, MySQL, Postgres and Snowflake, and we work with the major LLM providers.

You should apply if you:

• Have 10+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role

• Have 5+ years of experience managing a Solution Engineering, Professional services or FDE team.

• Have deep, hands-on integration expertise (REST and webhook APIs, OAuth, data modeling, event-driven flows) and can still review a solution design or debug a production integration yourself

• Have a track record in managing and successfully winning RFP processes in the enterprise segment and contracts of more than $3MM of recurring revenue.

• Can translate technical tradeoffs into commercial decisions, and have represented complex integrations to customer executives and internal leadership in high-value deals and escalations

• Have designed integration architectures that scale beyond one-off builds: reusable connectors, templates and self-service tooling, using iPaaS tools like Zapier where they fit and custom code where they don't

• Have built the operating model for a delivery team: intake, scoping, prioritization, capacity planning and pipeline metrics such as time-to-live and integration success rate

• Ideally have built a solutions, professional services or FDE function from an early stage, setting up the hiring bar, playbooks and career paths, and turned recurring customer work into product improvements

• Use AI tools such as Claude Code to speed up integration delivery, and can coach your team to do the same

• Bonus: experience with payments, booking or travel-tech integrations

You might not be the right fit if you:

• Prefer a highly defined, stable scope with established processes already in place

• Are looking for a purely technical individual contributor role without team leadership responsibilities

• Are not comfortable owning customer relationships and leading technical conversations directly

Benefits

• Attractive compensation

• Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.

• Beautiful office in central Amsterdam – rooftop garden and right by Rokin metro.

• Hybrid working: minimum 3 office days in Rokin, up to 2 remote days per week.

• Work fully remotely for up to 4 weeks per calendar year.

• 2-week cross-functional onboarding program.

• Cycle-to-work scheme (Swapfiets subscription) or commuting reimbursement.

• Monday and Thursday lunches and after-work social events.

• Extensive paid family leave.

• Three paid volunteer days per year — take time to give back to causes you care about, on us.

• Cutting-edge equipment and tools to set you up for success.

• Join an international, travel-loving team with a passion for adventure and innovation.

• Employer-sponsored pension plan with a 2% employer contribution deposited into your individual pension account.

• Access to a 10% group discount on supplementary/additional health insurance (aanvullende verzekeringen), with the same discount available to eligible family members.

• Access to our Booking Marketplace: book hotels and flights for personal travel at exclusive discounted rates.

Work authorization

For this role, we can only consider candidates who have the full legal right to work in the Netherlands (citizenship or residency). Unfortunately, WeTravel is not able to offer visa sponsorship or relocation assistance at this time.

Equal Opportunities

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