WMS Workflow Architect

Job Description

THE POSITION :

We are seeking a highly experienced WMS Workflow Architect to provide technical, functional, and strategic leadership for our Datex WMS platform supporting pharmaceutical 3PL operations. This role serves as the design authority across all warehouses, clients, and solution implementations.

You will lead both onshore and offshore WMS configuration teams, ensuring standardization, compliance, architectural soundness, and operational excellence across multi-client pharma distribution environments. This includes oversight of workflow design, regulatory alignment (cGMP/GDP, DSCSA, Part 11), master data governance, integration frameworks, and change-control/validation strategies.

This is a senior-level, hands-on technical leadership role—ideal for someone who combines deep WMS expertise, exceptional communication skills, and the ability to align technology design with operational realities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Enterprise Architecture & Design Authority • Serve as the overall owner of the architectural standards, design conventions, and configuration patterns for all Datex WMS workflows.
• Define and enforce enterprise-wide WMS architecture, including warehouse blueprints, workflow standards, integration patterns, and compliance frameworks.
• Validate and approve all WMS design changes from onshore/offshore teams.
• Maintain a detailed understanding of current and future-state warehouse processes, regulatory expectations, and operational pain points.

• Leadership of Onshore & Offshore Teams • Lead, mentor, and support WMS workflow developers, analysts, and QA testers across both onshore and offshore teams.
• Assign priorities, manage workloads, and ensure timely delivery of enhancements, fixes, client onboarding tasks, and projects.
• Build capability across teams with training, playbooks, process maps, and reusable design components.
• Operate as escalation point for configuration, design, integration, and environment issues.

• Pharma Distribution & Regulatory Compliance • Ensure all workflows adhere to DSCSA, cGMP/GDP, 21 CFR Part 11, and audit trail/e-signature requirements.
• Oversee validation strategy for WMS changes including URS, FRS, IQ/OQ/PQ, traceability matrices, and controlled releases.
• Partner with Quality to ensure readiness for regulatory audits, client audits, and compliance reviews.

• Workflow Strategy & Solution Design • Architect efficient workflows for: • FEFO/expiry-driven allocation
• Lot/batch/serial control
• Quarantine/QA/hold/release
• Temperature-controlled workflows
• Controlled substances handling
• Multi-client 3PL billing
• VAS/kitting/custom pharma processes

• Optimize RF flows, wave strategies, replenishment logic, bin strategies, and exception-handling.

• Integration & Data Ecosystem Ownership • Oversee integration design with ERP, TMS, carriers, automation, and serialization systems.
• Approve EDI/JSON/XML mappings for inbound/outbound data.
• Lead architecture for event-driven, API-based, or serverless integration components.
• Guide data governance across item master, location master, client profiles, and regulatory attributes.

• Production Environment Leadership • Serve as top-level escalation point for major incidents, outages, and complex RCA.
• Govern change control, release management, environment synchronization, and configuration versioning.
• Drive continuous improvement initiatives, reduce defects, standardize processes, and elevate operational KPIs.

• Cross-functional Leadership • Partner with Operations, Quality, Engineering, Customer Solutions, Client Onboarding, and leadership to define requirements, evaluate impacts, and build scalable solutions.
• Support RFP responses, client onboarding, and solution design sessions for new 3PL clients.
• Communicate architecture decisions and impacts to executive stakeholders.

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned .

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Responsible for and oversee their respective department.
• Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
• Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions.

EXPECTATIONS OF THE JOB:

• Travel (15-25%)
• Hours (40+ hours per week, Monday-Friday)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor’s degree in Information Systems, Supply Chain, Engineering, Computer Science, or related field.
• 7–10+ years of hands-on experience with Datex WMS in configuration, workflow design, and architecture.
• 5+ years in a leadership role guiding onshore and offshore teams.
• Deep expertise in pharmaceutical distribution, including: • DSCSA traceability
• cGMP/GDP
• 21 CFR Part 11
• Audit trails, e-signatures
• Cold chain / temperature-controlled workflows

• Extensive experience in 3PL multi-client environments.
• Strong understanding of all core warehouse processes (inbound, putaway, replenishment, picking methods, VAS, returns, QC, cycle counting).
• Strong SQL Server experience (queries, stored procedures, debugging).
• Strong experience working within GxP validation frameworks (URS/FRS, IQ/OQ/PQ, CAPA, change control).
• Exceptional communication skills; ability to translate between business, operations, and technical teams.

PREFERRED QUALIFICATIONS:

• Advanced certifications in supply chain or WMS technologies are a plus.
• Experience designing or supervising Azure Functions or Node.js/TypeScript utilities for integration or workflow extensions.
• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics) and TMS/carrier integrations.
• Exposure to warehouse automation (AMRs, conveyors, print-&-apply, dimensioners, pick-to-light/put-to-light).
• Familiarity with serialization or regulatory platforms (TraceLink, SAP ATTP).
• Power BI/Tableau for operational data models.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

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