Senior BizOps Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior BizOps Engineer

Who is Mastercard?

At Mastercard technology, we work to connect and power an inclusive, digital

economy that benefits everyone, everywhere, by making transactions safe,

simple, smart, and accessible. Using secure data and networks, partnerships, and

passion, our innovations and solutions help individuals, financial institutions,

governments, and businesses realize their greatest potential. Our decency

quotient, or DQ, drives our culture and everything we do inside and outside of our

company. We cultivate a culture of inclusion for all employees that respects their

individual strengths, views, and experiences. We believe that our differences

enable us to be a better team – one that makes better decisions, drives innovation,

and delivers better business results.

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that

reshape the digital economy to be more connected and inclusive than ever before.

Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the

challenges of a truly global network. With the talent and vision to create the critical

systems and products that power global commerce and connect people

everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse,

a rich collaboration of ideas and perspectives. A place that celebrates your

strengths, values your experiences, and offers you the flexibility to shape a career

across disciplines and continents. And the opportunity to work alongside experts

and leaders at every level of the business, improving what exists, and inventing

what’s next.

About the Role

The Business Operations (Biz Ops) team is seeking a Business Operations Site

Reliability Engineer (SRE).

The role of Business Operations Organization is to be the production readiness

steward for Mastercard products. As a Business Operations SRE, we are

responsible for ensuring that our platform is stable and healthy. We break down

barriers to run our products by fostering developer run ownership and

empowering developers to build resilient products. We support our developers

during the application build phase in software run principals that includes

operational design, automation, capacity planning, monitoring that leads to fault-

tolerant, scalable products. We see the big picture and help create and enforce

operations standards while facilitating an agile and learning culture.

We support daily operations with a hyper focus on triage, root cause by

understanding the business impact of our products and subsequently performing

blameless post-mortems. The goal of every Business Operations team is to

engage early in the development lifecycle to be more proactive and upfront in

the development process, and to proactively manage production and change

activities to maximize customer experience and increase the overall value of

supported applications. Business Operations teams also focus on risk

management by tying all our activities together with an overarching

responsibility for compliance and risk mitigation across all our environments.

Ultimately, the role of Business Operations is to align Product and Customer

Focused priorities with Operational needs by providing continuous feedback

throughout the lifecycle.

Site Reliability Engineering:

o Serve as the primary contact responsible for ensuring application

scalability, performance, and resilience.

O Practice sustainable incident response and blameless post-mortems

while taking a holistic approach to problem solving and optimizing

time to recover.

O Automate data-driven alerts to proactively escalate issues. Work

with development teams to establish SLOs and improve reliability.

Role Qualifications

The ideal candidate will have experience in many of these areas:

• BS degree in Computer Science or related technical field involving coding

(e.g., physics or mathematics), or equivalent practical experience.

• Coding or scripting exposure.
• Appetite for change and pushing the boundaries of what can be done with

automation. Be curious about new technology, infrastructure, and

practices to scale our architecture and prepare for future growth.

• Experience with algorithms, data structures, scripting, pipeline

management, and software design

• Systematic problem-solving approach, coupled with strong communication

skills and a sense of ownership and drive.

• Interest in designing, analysing, and troubleshooting large-scale

distributed systems.

• Willingness and ability to learn and take on challenging opportunities and

to work as a member of matrix based diverse and geographically

distributed project team.

• Ability to balance doing things right with fixing things quickly. Flexible and

pragmatic, while working towards improving the long-term health of the

system.

• Comfortable collaborating with cross-functional teams to ensure that

expected system behaviour is understood and monitoring exists to detect

anomalies.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.