Product Manager, Payments Platform (Chicago or Remote, US)

Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.

Chowbus builds software and a marketplace for restaurants, including ordering, POS, and online ordering. We are looking for a Product Manager to own our payments platform. You will work with a small US-based payments business team and engineering teams in China. This role is based in Chicago or remote within the US.

What You'll Focus On

• Own the payments platform roadmap, covering checkout, card-present and online payments, refunds, payouts to merchants, and reconciliation.

• Evaluate, integrate, and manage payment service providers (such as Stripe and Adyen), including cost and authorization rate optimization.

• Improve payment success rate, conversion, and cost using data, experiments, and error-code analysis.

• Partner with risk, finance, and compliance to reduce fraud, chargebacks, and reconciliation errors without hurting conversion.

• Write clear specs, drive delivery with engineering, and run several initiatives at once with US-based stakeholders.

What You Bring

• 5+ years in product management, with at least 3 years in payments (acquiring, PSP integration, checkout, settlement, or payouts).

• Hands-on experience with PSP or acquirer integrations and with card payment flows: authorization, capture, 3DS, refunds, chargebacks, and settlement.

• Understanding of backend payments platforms, including engineering systems, money flows, and ledger design.

• A track record of owning a product area independently and delivering measurable results, with metrics you can explain.

• Strong analytical skills and comfort with data (SQL or similar).

• Fluent spoken and written English for daily work with a US team across time zones.

• Working fluency in Chinese for daily work with our China-based engineering team.

Preferred Qualifications

• Experience with US card-present payments, point-of-sale environments, or marketplace payments

• Experience dealing with tipping, merchant payouts, split payments

• Experience with payments risk, reconciliation, or fraud tooling.

What We Offer

• Competitive compensation package

• Medical, dental, and vision insurance

• 401(k)

• 100% employer-paid Short-Term Disability (STD)

• 100% employer-paid Life Insurance

• 100% employer-paid AD&D Insurance

• Company holidays

• Birthday off

• Paid Parental Leave

• Flexible Paid Time Off (PTO)

• Employee Assistance Program (EAP)

The salary for this role is $110,000–$130,000, depending on experience.