Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Data & Analytics program is seeking a Senior Technical Program Manager (TPM) to lead cross-functional delivery of Transaction Lookup Services (TLS). The platform provides scalable, high-performance access to transaction data for disputes, chargebacks, analytics, customer servicing, and payment ecosystem partners across global markets.

In this role, you’ll coordinate complex technical initiatives across Engineering, Architecture, Data, Operations, Security, regional teams, and business stakeholders. You’ll bring structure to ambiguity, manage dependencies and risks, and help teams deliver reliable, secure, compliant transaction-data capabilities on time. The ideal candidate combines strong program leadership with a practical understanding of APIs, distributed systems, cloud platforms, and end-to-end data flows.

Role:

• Lead planning and delivery of complex, cross-functional TLS initiatives from definition through launch and operational readiness.
• Develop integrated program plans, milestones, success measures, and delivery governance aligned with business objectives and product roadmaps.
• Coordinate Engineering, Data, Architecture, Operations, Security, and regional teams to align scope, sequencing, ownership, and delivery commitments.
• Identify and manage dependencies across upstream transaction sources, data transformations, storage, APIs, and downstream consumers.
• Track risks, issues, assumptions, and decisions; drive timely resolution and escalate blockers with clear options and impact assessments.
• Facilitate technical and business discussions to clarify requirements, surface tradeoffs, and maintain alignment as scope or priorities change.
• Partners with technical leads to plan for performance, availability, resiliency, security, compliance, data quality, and regionalization.
• Monitor progress against milestones and outcomes, using delivery metrics and operational data to identify gaps and recommend corrective actions.
• Coordinate testing, release readiness, launch communications, operational handoff, and post-launch follow-up.
• Communicate program status, risks, dependencies, and business impact to senior leaders and cross-functional partners.
• Use SQL and analytical tools, where appropriate, to investigate transaction-data patterns and issues, validate program outcomes, and support root-cause analysis.
• Apply AI-assisted tools and emerging technologies to improve program planning, requirements analysis, reporting, and operational efficiency.
• Evaluate opportunities to use AI in TLS and related transaction-data workflows, coordinating assessment and delivery where there is measurable customer or operational value.

All About You:

• Proven experience leading technical programs or complex cross-functional initiatives, preferably involving Data platforms, API, data, or cloud products.
• Demonstrated success by coordinating large, interdependent technology deliveries across multiple teams and stakeholder groups.
• Working knowledge of APIs, microservices, distributed systems, cloud platforms, and enterprise-scale data systems.
• Understanding of payments, transaction processing, disputes, chargebacks, or financial services.
• Experience mapping dependencies and data flows across source systems, processing pipelines, storage, services, and consuming applications.
• Strong risk, issue, dependency, and change management skills; able to bring clarity and momentum to ambiguous work.
• Ability to engage engineers and architects on technical details while communicating plans, risks, and decisions clearly to business stakeholders.
• Experience using AI-assisted tools to improve program management, analysis, collaboration, or operations.
• Ability to assess AI opportunities pragmatically, with attention to customer value, operational impact, and responsible implementation.
• Strong analytical and problem-solving skills; ability to use SQL or other tools to investigate data issues and validate outcomes is an advantage.

#LI-FT1

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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