Associate Managing Consultant, Technical Program Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Managing Consultant, Technical Program Management

Technical Program Management/ Business Analyst

Advisors & Consulting Services

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

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Roles and Responsibilities

You will lead technology programs and strategic initiatives with moderate oversight, managing project scope, requirements, technical delivery, stakeholder engagement, and implementation activities. You will collaborate across business and technology teams to ensure successful execution of client engagements while proactively managing risks, dependencies, and delivery outcomes.

Client Impact

• Lead multiple concurrent technology programs, product implementations, and digital transformation initiatives for clients across financial services, payments, fintech, and adjacent industries.
• Partner with clients to define business objectives, capture requirements, prioritize initiatives, and translate business needs into actionable delivery plans.
• Drive end-to-end program execution, including planning, resource coordination, risk management, issue resolution, change management, testing, deployment, and adoption activities.
• Support implementation of Mastercard products, APIs, platforms, data solutions, and digital capabilities.
• Analyze business processes, identify opportunities for optimization, and recommend technology-enabled solutions that drive client value.
• Develop executive-level status reporting, delivery metrics, implementation roadmaps, and program governance materials.
• Establish trusted relationships with client stakeholders including Product Managers, Technology Leaders, Business Owners, and Program Sponsors.
• Track program performance, dependencies, budget considerations, and delivery milestones while ensuring alignment to strategic priorities.
• Partner with internal finance, vendor management, and engagement teams to support project financial operations, including invoice tracking, validation, budget reconciliation, and vendor-related governance activities.
• Monitor project financial health by helping track actuals versus forecasts, supporting resource planning, and identifying potential budget variances or financial risks.
• Coordinate with third-party suppliers, contractors, and strategic partners to support successful delivery of client engagements and technology initiatives.

Team Collaboration & Leadership

• Collaborate with consulting leaders, product teams, architects, engineers, and external partners to deliver complex technology solutions.
• Facilitate workshops, requirements-gathering sessions, design reviews, sprint planning, backlog refinement, and executive governance meetings.
• Coordinate cross-functional teams and drive alignment among business, technology, operations, and client stakeholders.
• Proactively identify technical, delivery, and organizational risks and develop mitigation strategies to ensure successful outcomes.
• Contribute to the development of consulting methodologies, technical delivery frameworks, reusable assets, and best practices.
• Mentor junior consultants and contribute to a culture of continuous improvement, innovation, and delivery excellence.
• Serve as a brand ambassador for Mastercard and Advisors & Consulting Services while supporting business development and client growth opportunities.
• Participate in the evaluation, interviewing, and selection of third-party consultants, contractors, and technical resources to support client engagements and program delivery efforts.
• Collaborate with engagement leaders and resource managers to assess candidate qualifications, technical capabilities, domain expertise, and alignment with client requirements.
• Support onboarding and integration of external resources into delivery teams, ensuring alignment with project objectives, governance standards, and delivery methodologies.
• Work closely with internal consulting, delivery, and commercial teams to optimize resource utilization and support successful engagement staffing strategies.

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Qualifications

Basic Qualifications

• Undergraduate degree in Computer Science, Information Systems, Engineering, Business, or a related field.
• 3-6 years of experience in Technical Program Management, Technical Project Management, Business Analysis, Product Delivery, Technology Consulting, or a related discipline.
• Experience leading cross-functional projects involving software delivery, technology implementation, systems integration, APIs, cloud solutions, or digital transformation initiatives.
• Strong business analysis skills, including requirements elicitation, process mapping, user story development, stakeholder interviews, and solution documentation.
• Experience working within Agile, Scrum, SAFe, Waterfall, or hybrid delivery environments.
• Strong understanding of the Software Development Lifecycle (SDLC), product development processes, and technology delivery practices.
• Experience managing risks, dependencies, milestones, status reporting, and stakeholder communications.
• Exposure to financial services, payments, banking, fintech, or technology consulting industries.
• Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable recommendations.
• Excellent verbal and written communication skills, including executive-level presentations and client-facing interactions.
• Ability to manage multiple priorities and workstreams in a fast-paced, deadline-driven environment.
• Ability to travel to client sites on a semi-regular basis.

Preferred Qualifications

• Experience delivering cloud, platform modernization, API integration, digital payments, data, analytics, or customer experience transformation initiatives.
• Working knowledge of technical architecture concepts, systems integrations, data flows, application development, and enterprise technology ecosystems.
• Familiarity with Jira, Azure DevOps, Confluence, ServiceNow, Microsoft Project, Smartsheet, or similar delivery management tools.
• Experience supporting product management, business architecture, process improvement, or enterprise transformation programs.
• Knowledge of payment networks, card processing, digital payments, open banking, merchant solutions, or financial technology platforms.
• Professional certifications such as PMP, PMI-ACP, Certified Scrum Master (CSM), SAFe, CBAP, AWS, Azure, or equivalent.
• Consulting experience managing client relationships and influencing senior stakeholder decisions.
• Experience working with project financials, vendor management processes, contractor onboarding, statement of work (SOW) administration, and resource planning activities.
• Experience interviewing, evaluating, and managing third-party technology resources, consultants, or delivery partners.

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