Technical Program Manager III, Software Tools

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

We are seeking an experienced Technical Program Manager to lead platform operations, feature delivery, and production support for our enterprise Governance, Risk, and Compliance (eGRC) platform built on ServiceNow.

In this role, you will sit at the intersection of ServiceNow platform operations, product strategy, and software engineering execution partnering closely with product managers to prioritize high-impact capabilities and manage capacity trade-offs, leading cross-functional ServiceNow engineering teams through Agile delivery and enterprise integrations, and owning end-to-end production support, customer escalations, and defect resolution across Google's infrastructure development and delivery organization.This role calls for a blend of leadership, cross-functional collaboration, and deep technical expertise to manage projects that are central to operational excellence and strategic growth

By joining our team, you will have the unique opportunity to make significant contributions to Google’s Data Centers, pushing the boundaries of innovation to make Google Data Centers a safer and more efficient place to work.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $163000 - $236000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google . Responsibilities

• Manage day-to-day operational health for our enterprise Governance, Risk, and Compliance (eGRC) ServiceNow platform driving instance governance, configuration standards, release readiness gates, user access workflows, and platform reliability metrics.

• Collaborate with product managers during backlog refinement and roadmap planning to evaluate technical feasibility, size engineering effort, balance sprint capacity across feature delivery, bug resolution, and technical debt, and align cross-functional priorities.

• Direct cross-functional ServiceNow engineers, data engineers, and system integration partners through Agile sprint execution, architectural reviews, custom workflow and data-model development, enterprise API/data integrations, user acceptance testing, and incremental production launches.

• Own the end-to-end production support lifecycle and engineering defect queue leading incoming bug triage, issue reproduction, severity classification, root-cause analysis, regression risk assessment, and customer escalations.

• Drive multi-quarter technical migrations from legacy compliance tools onto ServiceNow and orchestrate bidirectional integrations.

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.

• 5 years of experience in program management.

• Experience in ServiceNow.

• Experience in software operations support.

Preferred qualifications:

• Experience in artificial intelligence, risk management and vendor management.

• Operational and delivery experience with ServiceNow (specifically Integrated Risk Management [IRM]/Governance, Risk, and Compliance [GRC], SecOps, ITSM, case management or custom scoped applications), including instance promotion, upgrade readiness, access control governance, and OOTB-versus-custom architecture trade-offs.

• Experience partnering with product managers to refine product backlogs, scope ambiguous regulatory or business requirements into actionable engineering specs, and manage sprint capacity across features, platform quality, and technical debt.

• Experience delivering REST/API integrations, enterprise data pipelines, and legacy-to-ServiceNow platform migrations across multiple engineering and vendor teams.