Cloud Architect, AWS Managed Services

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into "the Cloud".

AWS Managed Services is designed to accelerate cloud adoption. It simplifies deployment, migration, and management using automation and machine learning backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management and operations of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services and provides full-lifecycle services to provision run and support your infrastructure.

We are seeking a professional that is able to operate at the forefront of transformational technology assisting enterprise customers to take advantage of a growing set of AWS services and features to run their applications.

As an AMS Cloud Architect you will be the technical resource to help our largest customers navigate the operational challenges of cloud computing. You will be an adviser supporting the customers' effort to identify good candidate workloads from their application pipeline and offer AMS specific advice on their architecture to ensure they are getting the full value of the AMS feature set. You will be the person people seek out as a resource to solve difficult problems. You possess customer facing skills that enable you to represent AWS well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You will constantly seek out new ideas and technologies that you can use to deliver a higher quality service.

You will be accountable for providing our customers with an exceptional AMS Operations experience. You will possess excellent customer facing communication skills. You will represent AMS within the customers' environment and drive discussions at multiple levels within the customer organization to Senior Leaders at the C level technical personnel and management regarding incident management, trade-offs, best practices, and risk management.

You will be surrounded by people who are smart passionate about cloud computing and believe that world class operations is critical to customer success. Every day will bring new and exciting challenges on the job while you:

• Ensure customer business objectives are achieved with strong partnership and infrastructure solutions that meet customer's needs.

• Drive customer transformation activities and manage the engagement via governance to ensure successful delivery of solutions.

• Guide customers to ensure success in building and migrating applications software and services following the principles of the AWS Well-Architected Framework.

• Make impactful recommendations and develop technical direction and future state architecture for clients in alignment with their business plans.

• Help educate enterprise customers on the value proposition of AWS and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.

• Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates.

• Engage customers - collaborate with Customer Service Delivery Managers, Account Teams, and Technical Delivery Managers to develop strong customer and partner relationships.

• You will engage directly with AMS and AWS service teams to be the voice of the customer and work with internal AWS resources to drive innovation, feature requests, and resolution to customer impacting bugs and/or issues.

• Capture and share best-practice knowledge among the AMS Cloud Architecture community.

• Assist in building AMS Operational service offerings and processes that demonstrate the value of well-operated infrastructure in the cloud.

• Author or otherwise contribute to AWS customer-facing publications such as blogs and whitepapers.

Key job responsibilities

• Work with AWS field sales presales training and support team to help customers and partners on key engagements in technical cloud computing using AWS. Develop and deliver proof-of-concept projects and technical workshops. Support implementation projects and assist customers with cloud computing & processing capabilities. Help partners and customers utilize AWS services which include understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements. Support new distributed computing solutions spanning private and public cloud services. Migrate existing applications and develop new ones using AWS cloud services.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

• 5+ years of technical specialist, design and architecture experience
• 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
• Bachelor's degree, or 5+ years of professional experience

Preferred qualifications

• AWS Professional level certification

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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