Senior Manager - Clinical Development – DSE (Development Support Engineering) Oracle Health

Description

Join Oracle Health’s DSE team and lead the engineering force behind resilient, modern healthcare integrations.

What sets this role apart

• Impact that matters: your work safeguards clinical workflows, interoperability, and patient outcomes.

• Technical breadth: cloud-native engineering, EHR integrations, observability, and applied AI/ML.

• Thought leadership: shape product strategy and reliability practices across Oracle Health.

• Culture of excellence: continuous improvement, measurable outcomes, and customer-first ownership

Basic qualifications:

• Bachelor’s or Master’s in Computer Science, Engineering, or a related technical field.

• 12+ years of experience in healthcare IT, clinical systems, or enterprise integrations, including 5+ years in leadership roles.

• Proven success managing critical, high-pressure healthcare system escalations.

• Strong expertise in healthcare data standards (HL7, FHIR, X12), EHR integrations, and clinical reporting systems.

• Experience building automation, diagnostics, and observability tooling in regulated environments.

• Deep understanding of healthcare compliance (HIPAA, 21 CFR Part 11, GxP; familiarity with interoperability mandates).

• Hands-on expertise applying AI/ML in enterprise support, including:

o ML for anomaly detection, log analysis, and predictive escalation management.

o Generative AI for guided troubleshooting, documentation, and automated remediation workflows.

o AI-powered observability/monitoring for proactive error detection and prevention.

o Knowledge of explainable AI and alignment with healthcare regulations (HIPAA, FDA, EU MDR).

• Exceptional stakeholder management with clear, executive-level communication.

• Demonstrated ability to translate field learnings into product direction.

Preferred experience

• 10+ years of relevant technical experience with 4–5 years in healthcare IT and integrations.

• Leadership of cloud-native solutions using microservices and Kubernetes.

• Deep familiarity with EHR workflows, interoperability (HL7/FHIR), clinical reporting, and regulatory submissions.

• Track record of automation-first engineering and rigorous RCA delivery.

• Strong background in building observability tooling, error detection, SLO/SLA management, and downtime reduction systems.

• Experience partnering with customers on EHR modernization, interoperability, and clinical trial data projects.

• Demonstrated AI/ML leadership embedding predictive and generative AI into observability, automation, and escalation management.

• Skilled in mentoring and scaling technical teams; building knowledge bases; driving cross-functional improvements.

• Comfortable operating in Agile, globally distributed delivery environments.

Responsibilities

What you’ll do:

• Lead a high-performing engineering team focused on healthcare escalations, automation, and EHR integrations.
• Own critical escalation management: drive root cause analysis, implement sustainable fixes, and reduce repeat incidents for high-severity healthcare issues.
• Define and execute the roadmap for automation, observability, and AI/ML adoption to improve reliability, predictive monitoring, and self-healing capabilities.
• Partner directly with healthcare customers on EHR modernization, interoperability, and clinical trial data integrations; ensure alignment with HIPAA, FHIR, HL7, and related standards.
• Establish a culture of continuous improvement through playbooks, metrics dashboards, and knowledge sharing.
• Mentor and grow talent; foster technical excellence, leadership development, and a customer-first mindset.
• Collaborate across product and engineering to influence roadmaps; represent DSE as a thought leader for healthcare integration and clinical reporting reliability.