Senior AI Product Manager, Observability

About Arize

AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize unifies build, test, and run in a single workspace, so teams can ship faster with confidence.

Arize serves a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com , Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.

The Opportunity

Observability is one of the most critical and widely used areas of the Arize platform. We're looking for a highly technical, product-minded PM to own this product area end-to-end—from how telemetry is instrumented and ingested, to how developers explore traces and sessions, to the dashboards and monitors they rely on to understand their AI applications in production.

This is a broad, technically complex product surface. You'll own tracing and instrumentation across OpenTelemetry and OpenInference, ingestion, trace and session exploration, query and search, dashboards, and monitors. These capabilities are foundational to how our customers understand, debug, and improve increasingly complex AI and agentic applications.

We're looking for someone who thrives with this level of ownership. You'll need to balance foundational platform investments, UX improvements, customer requests, growth opportunities, and longer-term product strategy—often simultaneously. You should bring strong product and UX opinions, independently explore and prototype ideas, and partner closely with Design and Engineering to turn technically complex workflows into intuitive, powerful experiences.

This is also a deeply customer-facing role. You'll regularly work directly with AI engineers and developers using Arize in production to understand their workflows and pain points. As tracing increasingly becomes the entry point into the Arize platform, you'll partner closely with Growth to take users from their first trace to repeated debugging, analysis, monitoring, and sustained value from the platform.

While Arize has been acquired, we continue to operate with the urgency, resourcefulness, and hands-on mentality of an early-stage startup. Product, Engineering, and Design collaborate closely, and our founders remain actively involved in product thinking and design. You'll have real ownership while working directly with our founder and CPO in an environment that values initiative, constructive debate, and a willingness to jump in wherever needed.

What You’ll Do

• Own Arize's Observability product area end-to-end, including tracing and instrumentation, OpenTelemetry/OpenInference, ingestion, traces and sessions, query and search, dashboards, and monitors.

• Set the strategy and roadmap across a large, interconnected product surface, balancing customer needs, platform investments, UX improvements, growth initiatives, and company priorities.

• Develop a deep understanding of how developers debug and operate AI applications and agents, and use that understanding to make Arize's observability workflows best-in-class.

• Drive the evolution of our tracing and session UX. Develop strong opinions about how workflows should work, independently prototype solutions, and partner with Design to turn technically dense experiences into intuitive, polished products.

• Partner with Growth to improve activation and adoption across Observability—starting with the first trace and defining the product journey that turns initial instrumentation into sustained value.

• Spend significant time with customers—typically multiple conversations each week—to understand real-world workflows, identify underlying problems behind feature requests, validate product direction, and build alongside our users.

• Work closely with Engineering on technically complex problems spanning telemetry, ingestion, data infrastructure, query and search, and developer-facing experiences. Contribute to technical discussions, implementation approaches, and tradeoffs.

• Collaborate directly with our founder, CPO, and cross-functional teams on product direction, design exploration, and prioritization, bringing independent judgment and turning collaborative thinking into execution.

• Make difficult prioritization decisions across competing demands. This is a high-visibility area with significant customer and internal interest; you'll be expected to create clarity about what matters most and why.

• Partner cross-functionally with Engineering, Design, Growth, Sales, and Marketing to take products from problem definition and technical exploration through launch and adoption.

What We’re Looking For

• Significant product management experience independently owning technically complex products or product areas. We're flexible on exact years of experience for candidates with exceptional technical depth, product judgment, and ownership.

• Meaningful experience with observability, APM, developer infrastructure, or adjacent technical products. Direct experience with distributed tracing and OpenTelemetry is strongly preferred.

• A strong working understanding of distributed tracing and the broader observability ecosystem, including logs, metrics, instrumentation, and APM.

• Experience with or a strong understanding of query and search systems and the challenges involved in exploring large volumes of telemetry data.

• Strong technical depth and hands-on engineering ability. We don't expect you to ship large features as an IC engineer, but we do expect you to:

• Debug issues independently and navigate code when needed.

• Put up small fixes or PRs.

• Build prototypes and technical proofs of concept.

• Propose technical implementations and reason through tradeoffs.

• Hold credible technical discussions with engineers.

• Excellent product and UX instincts. You can independently define and prototype core product experiences, not just write requirements, while partnering effectively with designers and design engineers to refine and ship them.

• Strong ownership, initiative, and bias toward action. You're comfortable navigating ambiguity, independently prioritizing across a broad product surface, making difficult tradeoffs, and getting hands-on without waiting for a fully defined roadmap.

• A collaborative, low-ego approach to working with founders, engineers, and designers. You bring strong opinions, engage in constructive debate, and thrive in an environment where responsibilities overlap.

• Experience working closely with technically sophisticated customers and enterprise teams, with strong communication skills and the ability to move comfortably between product strategy and execution.

Bonus Points, But Not Required

• Direct product experience with distributed tracing, OpenTelemetry, OpenInference, APM, or monitoring products at scale.

• Experience with telemetry ingestion pipelines, high-cardinality data, or large-scale query/search systems.

• Strong backend or platform engineering background, particularly with distributed systems or data infrastructure.

• Hands-on programming experience and comfort working across backend and frontend technologies.

• Experience owning product-led growth or developer activation motions for a technical product.

• Early-stage or high-growth startup experience, particularly in founder-led environments.

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