Senior Software Engineer - Servicenow

Job Description

LinkedIn helps professionals achieve more in their careers by making connections, discovering opportunities, and gaining insights. Our global reach enables a direct impact on the world’s workforce. We transform lives through innovative products and technology and are committed to diversity and equal opportunity.

The ServiceNow Platform team owns implementations and integrations for our global instance of ServiceNow. As a Senior Software Engineer, you will be responsible for the architecture, design, and extensibility of our ServiceNow platform that empowers LinkedIn’s enterprise operations across IT Operations, HR, Finance, and Workplace systems. You will directly impact the day-to-day experience of LinkedIn’s 17,500+ employees and contingent workforce. The work location of this role is Bangalore.

Responsibilities

• Maintain accountability for the integrity of code design, implementation, quality, data, and ongoing maintenance and operations; create technical specifications and write high‑quality, supportable, scalable code ensuring quality KPIs are met.

• Design, develop, and optimize complex ServiceNow solutions leveraging modern platform capabilities, best practices, and extensibility frameworks.

• Architect and govern CMDB and Asset Management solutions, ensuring data quality, normalization, reconciliation, lifecycle integrity, and operational reliability.

• Act as a technical authority across SAM (HAM/SAM Pro), ITOM (Discovery, Service Mapping, Event Management, Health), SPM, and enterprise analytics and reporting.

• Design scalable CMDB models that support ITOM visibility, asset lifecycles, compliance, reporting, and integration with downstream systems.

• Build and optimize Platform Analytics, Performance Analytics, and executive‑level dashboards to drive data‑informed decision‑making.

• Define technical patterns, guardrails, and reference architectures aligned with platform strategy and long‑term sustainment.

• Partner with Product Management, Business Stakeholders, Information Security, and Operations to translate strategic goals into robust technical solutions.

• Mentor engineers and provide architectural guidance through design reviews, code reviews, and technical coaching.

• Lead complex troubleshooting efforts, including CMDB health issues, discovery failures, integration bottlenecks, and performance degradation.

• Produce audit‑ready technical documentation, including solution designs, data models, and architectural diagrams.

Qualifications

Basic Qualifications

• BA/BS degree in Computer Science or related technical discipline, or equivalent practical experience.

• 10+ years of experience in software design and development, including algorithmic problem solving.

• Experience with data structures, algorithms, and design patterns.

• Hands‑on experience with ServiceNow HR/TSM modules, including Service Catalogs, Record Producers, Portal, Workflows, and Orchestration.

• Hands‑on experience with CMDB architecture, discovery, normalization, reconciliation rules, and CI lifecycle management.

• Experience with asset lifecycles, license compliance, software normalization, and hardware asset governance.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).

• BS and 8+ years of relevant work experience, MS and 7+ years, or PhD and 4+ years.

• Experience in platform governance, upgrade strategies, and technical debt management.

Suggested Skills

• ServiceNow CMDB architecture and governance.

• ITOM Discovery and Service Mapping.

• Performance Analytics and executive dashboarding.

• Asset and license compliance management.

• Data modeling and integration design on ServiceNow.

Additional Information

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice and Compliance Posters for Job Candidates

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.