Engineering Project Manager - Software Beta Program

Summary

Do you love solving challenging problems in a fast-paced, dynamic environment where you'll work with many different teams across Apple? Work as part of the Beta Program team for our software releases! The Software Beta Program allows customers to provide feedback to Apple on software projects before and after they are released. We are the first responders for outside issues during the development and launch cycle of Apple's software products. Our engineers use customer feedback to advise and craft engineering response throughout the development cycle. On this team, you will interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends, and champion high-impact issues to drive the best possible releases.

Description

Interacting with external customers, and collaborating with program management and engineering teams

Monitoring pre and post-release public feedback to identify and call out new issues in the field

Reporting on progress of seeding programs, assessment of incoming feedback, and other project status

Develop and improve tools to automate, scale, and optimize workflows

Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis

Reviewing bugs and working with engineering teams to triage and appropriately prioritize response for top customer related issues

Identifying trends and insights from large and complex data sets

Minimum Qualifications

BS, preferably Computer Science, Computer Engineering, Data Science, Statistics, Applied Math or related experience

4+ years of software engineering, project management, or related experience

Ability to debug hard problems and investigate root cause analysis

Comfortable and adaptable in a dynamic and informal environment, and able to respond to changing priorities quickly and expertly

Excellent interpersonal, verbal and written communication skills

Programming and scripting skills

Hands-on experience with generative AI and large language models, including prompt engineering and building AI-powered automation workflows

Preferred Qualifications

Previous experience as a software or QA Engineer

Real passion for user-focused design & high quality technology

Self-motivated and dedicated with proven creative and critical thinking capabilities

Customer focused, detail-oriented, and strong analytical skills

Technical proficiency in data visualization (e.g., Tableau) a plus